• English
  • 日本語
  • 한국어
  • 简体中文
  • 繁體中文
  • español
  • português
  • 閉じる

Help

[ About XG OFFICIAL FANCLUB ”ALPHAZ” ]

  1. You can enjoy using XG HOUSE, a platform where fans can communicate together. You can also view content not available elsewhere.
  2. We are also planning to add new content and services in the future.
  1. - You can only enjoy such content through this app.
  2. - Payment is required to view all available content. However, a portion of the content is available at no cost.
  1. You can only view content through this app. Please download the "XG OFFICIAL FANCLUB "ALPHAZ" app” from the App Store and Google Play Store, log in with the + ID that has already joined the XG OFFICIAL FANCLUB "ALPHAZ", and enjoy the content.
  1. - You cannot view this content from our website.
  2. - You can also join from the app.
  1. Three plans are offered.
  1. ・ANNUAL/PREMIUM: 12,000 yen (tax incl.)
  2. Yearly payment plan.
  3. Service includes: Special "THE BOX" sign-up gift, first priority ticket purchasing, other standard content"
  1. ・ANNUAL/STANDARD: 6,600 yen (tax incl.)
  2. Yearly payment plan.
  3. Service includes: First priority ticket purchasing, other standard content
  1. ・MONTHLY: 550 yen (tax incl.)
  2. Monthly payment plan.
  3. Service includes: priority ticket purchasing, other standard content
  1. - Content can only be viewed in the app.
  2. - Payment is required to view all available content. However, a portion of the content is available at no cost.
  3. - It is possible to change plans, but the renewal timing will vary depending on your payment method.
  4. - Some countries/regions are not eligible for shipping. If a country/region that is not eligible for shipping is selected in the membership information, you cannot register for the ANNUAL/PREMIUM plan.

[ Regarding enrollment and payment ]

  1. You can join from the XG OFFICIAL FANCLUB "ALPHAZ" website or app.
  1. A + ID is required for admission. If you do not have one, please create a +ID and log in to proceed with the procedure.
  2. Click here to create + ID
  1. + ID is a common member ID service that can be used for various services. Please see here for the details.
  1. The usage fee depends on the plan you choose, and is as follows.
  2. ANNUAL/PREMIUM: 12,000 yen (tax incl.)
  3. ANNUAL/STANDARD: 6,600 yen (tax incl.)
  4. MONTHLY: 550 yen (tax incl.)
  1. - If you are enrolled in the ANNUAL/PREMIUM plan or ANNUAL/STANDARD plan with "Credit Card (with auto-renewal)", "in-app billing (Apple ID payment)", or "in-app billing (Google Play payment)" the subscription will be automatically extended for 1 year if you do not cancel the membership before the renewal date.
  2. - If you are enrolled in the ANNUAL/PREMIUM or ANNUAL/STANDARD plan with "Credit Card (no auto-renewal)", "d payment", "au simple payment", "Softbank Collective Payment", "UnionPay", or "2D barcode payment", the subscription will not be automatically renewed. You may renew your subscription beginning one month prior to the expiration date, so please make sure to do so if you wish to continue your subscription.
  3. - MONTHLY subscription plan will be automatically extended for 1 additional month if you do not cancel the membership before the renewal date.
  4. - Excluding communication charges.
  5. - Additional fees may be incurred for the re-shipping of benefit items as a result of unreceived shipments.
  6. - In addition to the usage fee, content that requires separate billing may be added.
  1. Credit card, carrier payment, UnionPay, 2D barcode payment, and in-app billing are available.
  1. ■ Credit card
  2. Visa / Mastercard / JCB / American Express / Diners Club
  3. - If you want to change the registered credit card, please delete the credit card information from the member/payment information page.
  1. ■ Carrier billing
  2. d payment / au simple payment / Softbank collective payment
  1. ■ UnionPay
  1. ■ In-app billing
  2. Apple ID payment / Google Play payment
  1. ■ 2D barcode payment
  2. Alipay+ / WeChat Pay
  1. - For payment methods that can be used with Apple ID payment, please check here.
  2. - For payment methods that can be used with Google Play Payment, please check here.
  1. - Certain credit cards such as debit and prepaid cards, UnionPay, and 2D barcode payment may not be used for MONTHLY plan.
  2. - Fees incurred for re-shipment of bonus gift shall be paid via PayPal
  1. ■ When paying with credit card
  2. Payment will be made on the day of enrollment for the first month.
  3. If you are enrolled the ANNUAL/PREMIUM plan or ANNUAL/STANDARD plan with auto-renewal, payment will be charged on the day after the membership period. If you are enrolled with no auto-renewal, payment will be charged at the time you apply for renewal for the second year and subsequent years.
  4. If you are enrolled in the MONTHLY plan, from the second month onward, payment will be charged on the first day of the membership period.
  1. (MONTHLY PLAN examples)
  2. If date of enrollment is August 15th: First payment charged on August 15th, second payment charged on October 1st.
  3. If date of enrollment is September 2nd: First payment charged on September 2nd, second payment charged on November 1st.
  1. ■ When using carrier payment (d payment, Softbank collective payment, au simple payment)
  2. Payment will be made on the day of enrollment for the first month.
  3. If you are enrolled in the ANNUAL/PREMIUM plan or ANNUAL/STANDARD plan, payment will be charged at the time you apply for renewal for the second year and subsequent years.
  4. If you are enrolled in the MONTHLY plan, from the second month onward payment will be charged at the end of each month, regardless of the date of enrollment.
  1. (MONTHLY PLAN examples)
  2. If date of enrollment is August 15th: First payment charged on August 15th, second payment charged on September 30th.
  3. If date of enrollment is August 31st: First payment charged on August 31st, second payment charged on September 30th.
  1. ■UnionPay
  2. Payment for the first month will be charged on the date of enrollment.
  3. If you are enrolled in the ANNUAL/PREMIUM plan or ANNUAL/STANDARD plan, payment will be charged at the time you apply for renewal for the second year and subsequent years.
  4. - Not available for MONTHLY plan.
  1. ■ 2D barcode payment
  2. Payment for the first month will be due on the date of enrollment.
  3. For the ANNUAL/PREMIUM and ANNUAL/STANDARD plans, payment will be due at the time of subscription renewal for the second and subsequent years.
  4. - Not available for the MONTHLY plan.
  1. ■ When using in-app billing (Apple ID payment)
  2. Payment will be made on the day of enrollment for the first month.
  3. From the 2nd year / 2nd month and thereafter, payment will be charged on the subscription renewal date according to App Store regulations.
  4. Please see below for how to check the update date.
  5. 1. Open the Settings app.
  6. 2. Tap your username, then tap Subscriptions.
  7. 3. Tap the name of the subscription you want to check.
  8. 4. Renewal date is stated in the optional part.
  1. ■ When using in-app billing (Google Play payment)
  2. Payment will be made on the day of enrollment for the first month.
  3. From the 2nd year / 2nd month and thereafter, payment will be charged on the subscription renewal date according to Google Play Store regulations.
  4. For details on how to check the renewal date, please refer to here "Change Subscription > Confirmation of Subscription and Renewal Date".
  5. - If you are enrolled in the ANNUAL/PREMIUM plan or ANNUAL/STANDARD plan with "Credit Card (with auto-renewal)", "in-app billing (Apple ID payment)", or "in-app billing (Google Play payment)" the subscription will be automatically extended for 1 year if you do not cancel the membership before the renewal date.
  6. - If you are enrolled in the ANNUAL/PREMIUM or ANNUAL/STANDARD plan with "Credit Card (no auto-renewal)", "d payment", "au simple payment", "Softbank Collective Payment", "UnionPay", or "2D barcode payment", the subscription will not be automatically renewed. You may renew your subscription beginning one month prior to the expiration date, so please make sure to do so if you wish to continue your subscription.
  7. - MONTHLY subscription plan will be automatically extended for 1 additional month if you do not cancel the membership before the renewal date.
  1. When using the credit card, carrier payment, UnionPay, and 2D barcode payment methods, the payment method can only be changed when changing or renewing plans.
  2. If you use in-app billing (Apple ID payment or Google Play payment), currently, your payment method cannot be changed.
  1. - Changing payment method from credit card, carrier payment, UnionPay, or 2D barcode payment to an in-app billing (Apple ID payment or Google Play payment) payment method is not possible.
  2. - For information on changing the payment method registered on the Apple ID payment side, please check here.
  3. - For information on changing the payment method registered on the Google Play payment side, please check "Change Subscription" here.
  1. By changing your payment information within 14 days from the original payment date, you can continue your contract without changing your membership period.
  2. If more than 15 days have passed since the original scheduled payment date, the membership will be automatically withdrawn. Please note that even if you join again, your membership number and duration will not be carried over.
  1. ■ When paying with credit card, carrier payment, UnionPay, or 2D barcode payment
  2. Please change your payment information on the member/payment information page of the XG OFFICIAL FANCLUB "ALPHAZ" website.
  1. ■ When using in-app billing (Apple ID payment)
  2. Please check the payment method from the App Store. For confirmation of payment method, please refer to here.
  1. ■ When using in-app billing (Google Play payment)
  2. Please check the payment method from the Google Play store. For confirmation of payment method, please refer to here.

[ Regarding member information and expiration date ]

  1. If you are enrolled in the ANNUAL/PREMIUM plan or ANNUAL/STANDARD plan
  2. One Year from the date of enrollment (staring from the day of enrollment until the day before one year after the date of enrollment).
  3. This date can be viewed on the MEMBER ID screen and on the member information screen of the app, and on the member/payment information page of the website.
  4. - If you are enrolled in the ANNUAL/PREMIUM plan or ANNUAL/STANDARD plan with "Credit Card (with auto-renewal)", "in-app billing (Apple ID payment)", or "in-app billing (Google Play payment)" the subscription will be automatically extended for 1 year if you do not cancel the membership before the renewal date.
  5. - If you are enrolled in the ANNUAL/PREMIUM or ANNUAL/STANDARD plan with "Credit Card (no auto-renewal)", "d payment", "au simple payment", "Softbank Collective Payment", "UnionPay", or "2D barcode payment", the subscription will not be automatically renewed. You may renew your subscription beginning one month prior to the expiration date, so please make sure to do so if you wish to continue your subscription.
  6. (Example)
  7. If the date of enrollment is August 5th, 2023: Expiration date is August 4th, 2024
  1. ・If you are enrolled in the MONTHLY plan
  2. One month from the date of enrollment (from the date of enrollment to the day before the date of enrollment in the following month).
  3. This date can be viewed on the MEMBER ID screen and on the member information screen of the app, and on the member/payment information page of the website.
  1. - If the enrollment date is the 1st, the expiration date will be the last day of the same month.
  2. - Only if you use carrier billing and the enrollment date is the 31st, due to the settlement date, the expiration date will be the day before the end of the following month.
  3. - If you do not withdraw within the expiration date, it will be automatically extended for one month and you will be charged.
  1. (Examples)
  2. If date of enrollment is August 15th: August 15th to September 14th for the first month (September 15th to October 14th for the second month)
  3. If date of enrollment is August 31st (credit card payment method): August 31st to September 30th for the first month (October 1st to October 30th for the second month)
  4. If date of enrollment is August 31st (using carrier payment): August 31st to September 29th for the first month (September 30th to October 30th for the second month)
  1. - Only when using in-app billing, the expiration date will be based on the payment information and will differ from the above. Please note.
  1. By downloading the app on a new device and logging in with the same + ID, you can use the same member information.
  1. - If you change carriers while using carrier payment, please be sure to change your payment method.

[ Regarding plan changes ]

  1. Yes, you can. The period and method varies depending on your payment method, so please refer to the details below.
  1. ■ If you are using credit card, carrier payment, UnionPay, or 2D barcode payment
  2. If you are enrolled in the ANNUAL/PREMIUM plan or ANNUAL/STANDARD plan, you may change your plan beginning one month prior to your plan expiration date.
  3. If you are enrolled in the MONTHLY plan, you may change your plan at any time.
  4. The procedure for changing your plan is as follows.
  5. ① Go to the XG OFFICIAL FANCLUB "ALPHAZ" website.
  6. ② Select "Member/Payment information" on the menu.
  7. ③ Tap the "change" button.
  8. ④ Choose your desired plan from the available options, and tap the "next" button.
  9. ⑤ Register your member information, and tap the "confirm" button.
  10. ⑥ After verifying the accuracy of your membership information, and tap the "next" button.
  11. ⑦ Select a payment method, and tap the "confirm" button.
  12. ⑧ After checking the plan details and payment method, tap the "change plan" button.
  13. ⑨ Follow the displayed directions only if additional action is required on the payment page.
  14. ⑩ Plan change is complete
  1. - If you have registered a country/region that is not eligible for shipping, you will not be able to change to the ANNUAL/PREMIUM plan. If you wish to enroll in the ANNUAL/PREMIUM plan, please go to SETTINGS > Member Information and select a different country/region for your shipping address information.
  2. - It is not possible to change payment method to in-app purchase (Apple ID pay, Google Play payment).
  1. ■ If you are using in-app billing (Apple ID payment)
  2. You can change plans at any time
  3. The procedure for changing your plan is as follows.
  4. ① Open the App Store app.
  5. ② Tap the icon in the top right corner.
  6. ③ On the account screen, tap "Subscriptions".
  7. ④ Tap XG OFFICIAL FANCLUB "ALPHAZ" in the subscriptions list.
  8. ⑤ Tap "Display all plans".
  9. ⑥ Select your desired plan.
  10. ⑦ Confirm payment and register your subscription on the displayed App Store dialog box.
  11. ⑧ Plan change is complete.
  1. - It is possible to enroll in an ANNUAL/PREMIUM plan even if you have registered a country/region that is not eligible for shipping, but please be aware that you will not be able to receive the "THE BOX" sign-up gift.
  2. - It is not possible to change the payment method to credit card, carrier payment, UnionPay, 2D barcode payment, or in-app purchase (Google Play payment).
  1. ■ If you are using in-app billing (Google Play payment)
  2. You can change plans at any time
  3. The procedure for changing your plan is as follows.
  4. ① Open the XG OFFICIAL FANCLUB "ALPHAZ".
  5. ② Tap "Settings" in the top-right menu.
  6. ③ Tap "Member Information" in the Settings screen.
  7. ④ Tap the "change" button in the plan section of the Member Information screen.
  8. ⑤ Select your desired plan from the plan selection screen, and tap the "next" button.
  9. ⑥ Register your member information, and tap the "confirm" button.
  10. ⑦ After verifying the accuracy of your membership information, tap the "next" button.
  11. ⑧ After checking the plan content, tap the "change plan" button.
  12. ⑨ Confirm payment and tap "subscribe" on the displayed Google Store dialog box.
  13. ⑩ Plan change is complete.
  1. - If you have registered a country/region that is not eligible for shipping, you will not be able to change to the ANNUAL/PREMIUM plan. If you wish to enroll in the ANNUAL/PREMIUM plan, please go to SETTINGS > Member Information and select a different country/region for your shipping address information.
  2. - It is not possible to change the payment method to credit card, carrier payment, UnionPay, 2D barcode payment, or in-app purchase (Apple ID payment).
  1. ■ If you are using credit card, carrier payment, UnionPay, or 2D barcode payment
  2. When changing from a MONTHLY plan to an ANNUAL/PREMIUM or ANNUAL/STANDARD plan, your plan change will take effect immediately, and your membership expiration date will be extended to one year from that day.
  3. When switching from an ANNUAL/PREMIUM plan or ANNUAL/STANDARD plan to a MONTHLY plan, the new plan will take effect on the expiration date of the current plan after the change has been made.
  4. The new membership expiration date will then be one month from that date.
  1. ■ If you are using in-app billing (Apple ID payment)
  2. The plan change will take effect depending on your plan before and after the change.
  1. ・Upgrading from a MONTHLY plan to an ANNUAL/PREMIUM plan.
  2. ・Upgrading from a MONTHLY plan to an ANNUAL/STANDARD plan.
  3. ・Upgrading from an ANNUAL/STANDARD plan to an ANNUAL/PREMIUM plan.
  4. In the above three cases, your plan change will take effect immediately.Any remaining days on your previous plan will be refunded, and your membership expiration date will be set to one year from that date.
  1. ・Downgrading from an ANNUAL/PREMIUM plan to an ANNUAL/STANDARD plan.
  2. ・Downgrading from an ANNUAL/PREMIUM plan to a MONTHLY plan.
  3. ・Downgrading from an ANNUAL/STANDARD plan to a MONTHLY plan.
  4. In the above three cases, your plan change will take effect on the expiration date of your previous plan after completing the procedure.
  5. Your membership expiration date will be set to one year/one month from that date.
  1. ■ If you are using in-app billing (Google Play payment)
  2. Regardless of your plan before or after your plan change, it will take effect on the expiration date of the plan before the change.
  3. Your membership expiration date will be set to one year/one month from that date.
  1. ■ If you are using credit card, carrier payment, UnionPay, or 2D barcode payment
  2. Payment will be charged at the time of the plan change, regardless of your plan before or after the plan change.
  1. ■ If you are using in-app billing (Apple ID payment)
  2. Your payment date varies depending on your plan before and after the change.
  1. ・Upgrading from a MONTHLY plan to an ANNUAL/PREMIUM plan.
  2. ・Upgrading from a MONTHLY plan to an ANNUAL/PREMIUM plan.
  3. ・Upgrading from an ANNUAL/STANDARD plan to an ANNUAL/PREMIUM plan.
  4. In the above three cases, payment will be charged at the time of plan change application.
  5. - Any remaining days on your previous plan will be refunded.
  1. ・Downgrading from an ANNUAL/PREMIUM plan to an ANNUAL/STANDARD plan.
  2. ・Downgrading from an ANNUAL/PREMIUM plan to a MONTHLY plan.
  3. ・Downgrading from an ANNUAL/STANDARD plan to a MONTHLY plan.
  4. In the above three cases, payment will be charged on the expiration date of the previous plan.
  1. ■ If you are using in-app billing (Google Play payment)
  2. Regardless of your plan before or after your plan change, payment will be charged on the expiration date of the previous plan.

[ Regarding Membership Renewal ]

  1. If both of the following conditions apply, you need to apply for renewal starting one month before your plan expires:
  2. ・You are currently enrolled in an ANNUAL/PREMIUM or ANNUAL/STANDARD plan.
  3. ・Your current payment method is one of the following: credit card (non-auto-renew), d Payment, SoftBank Collective Payment, au Simple Pay, UnionPay, or 2D barcode payment.
  1. Please follow the steps below to verify your current plan and payment method:
  2. ■ How to check in the app:
  3. Go to Menu → SETTINGS → Member Information.
  4. ※ You may also confirm your membership plan by going to Menu → MEMBER ID → "PLAN"
  5. ■ How to check online:
  6. Go to Menu → ACCOUNT → Member Information.
  1. The steps for renewing your plan are the same as changing your plan. Please refer to "Q: Can I change my plan? How do I change plans?" for detailed instructions.

[ About withdrawal ]

  1. ■ If you are paying with a credit card payment, carrier payment (d payment, Softbank collective payment, au simple payment), UnionPay, or 2D barcode payment
  2. On the XG OFFICIAL FANCLUB "ALPHAZ" website, please follow the procedure from the "Withdrawal" button on the member/payment information page.
  3. If you wish to withdraw from membership, please complete the withdrawal procedure before the expiration date.
  1. ■ When using in-app billing (Apple ID payment)
  2. Please cancel your subscription from the App Store. For information on how to cancel your subscription, please click here.
  1. ■ When using in-app billing (Google Play payment)
  2. Please cancel your subscription from the Google Play store. For information on canceling subscriptions, please click here.
  1. - If you are enrolled in the ANNUAL/PREMIUM or ANNUAL/STANDARD plan with "Credit Card (no auto-renewal)", "d payment", "au simple payment", "Softbank Collective Payment", "UnionPay", or "2D barcode payment" and you do not manually renew your subscription, you will automatically be unsubscribed.
  2. - If you want to withdraw from the XG OFFICIAL FANCLUB "ALPHAZ" and delete your +ID, you will have to do so manually.

[ About the App ]

  1. You must have a + ID to log into the app.
  2. If you do not have a + ID, create one using the app or XG OFFICIAL FANCLUB “ALPHAZ” website.
  1. - If you have forgotten your +ID password, please reset it from "Forgot your password?" on the +ID login screen.
  1. To change the language, go to MENU, SETTINGS and then Language. Select either English, Japanese, Korean, Simplified Chinese or Traditional Chinese as the language.
  1. If it's not a server error, there may be a payment error.
  1. ■ If you are using a credit card, carrier payment, UnionPay, or 2D barcode payment
  2. Please check the member/payment information page on the XG OFFICIAL FANCLUB "ALPHAZ" website.
  1. ■ When using in-app billing (Apple ID payment)
  2. Please check the payment method from the App Store. For confirmation of payment method, please refer to here.
  1. ■ When using in-app billing (Google Play payment)
  2. Please check the payment method from the Google Play store. For confirmation of payment method, please refer to here.
  1. After confirming that the Apple ID used at the time of purchase is set on the device and that you are logged in with the +ID that you signed up for, please restore the purchase information from the restore purchase information button on the setting screen.
  1. - Purchase information cannot be restored if you are logged in with a different account from the +ID you signed up with, or if you are not using in-app billing (Apple ID payment).
  1. We have confirmed that the app operates properly using the following environments.
  1. iOS
  2. OS: iOS 14.0 or later
  3. App version: Latest version offered on the App Store
  1. Android
  2. OS: Android 7.0 or later
  3. App version: Latest version offered on Google Play
  4. - Use Chrome version 69 or later. In-app images may not appear if you use an earlier version.
  1. - The app may fail to operate properly if you use an environment that is not recommended. Please keep this in mind.
  2. - Bluetooth tethering is not recommended.

[ XG HOUSE ]

  1. XG HOUSE provides a chatroom function allowing fans to communicate together in real time. We are also planning for artists and management staff to join in on occasion.
  2. We'll prepare a variety of fun ideas and activities for fans to enjoy. Make sure you don’t miss it!
  1. Membership to XG OFFICIAL FANCLUB "ALPHAZ" is required to write.
  1. - A +ID is required to join the XG OFFICIAL FANCLUB "ALPHAZ". (Click here to create + ID)
  1. To check the chatrooms, go to XG HOUSE on the HOME screen, or else MENU and then XG HOUSE.
  1. To change your profile, go to MENU, SETTINGS, PROFILE and then EDIT PROFILE.
  1. Add accounts by going to MENU, SETTINGS, PROFILE and then EDIT PROFILE. Then select one of the following methods.
  1. ■ Twitter
  2. - If not linked:
    1. ① From the EDIT PROFILE screen, go to Social Media and then Twitter, press the “Add to profile” button and link to Twitter.
    2. ② To set this account to ON, from the EDIT PROFILE screen, go to Social Media and press the ON/OFF button for Twitter.
    3. - If set to OFF, this account will not appear on the Profile screen.
  3. - If already linked:
    1. To set this account to ON, from the EDIT PROFILE screen, go to Social Media and press the ON/OFF button for Twitter.
    2. - If set to OFF, this account will not appear on the Profile screen.
  1. ■ Facebook
  2. - If not linked:
    1. ① From the EDIT PROFILE screen, go to Social Media and then Facebook, press the “Add to profile” button and link to Facebook.
    2. ② To set this account to ON, from the EDIT PROFILE screen, go to Social Media and press the ON/OFF button for Facebook.
    3. - If set to OFF, this account will not appear on the Profile screen.
  3. - If already linked:
    1. To set this account to ON, from the EDIT PROFILE screen, go to Social Media and press the ON/OFF button for Facebook.
    2. - If set to OFF, this account will not appear on the Profile screen.
  1. ■ Instagram
    1. ① Press "Add to Profile" in the SNS/Instagram section of the "EDIT PROFILE" screen.
    2. ② Enter and save your Instagram account username
    3. - You do not need to enter "@" in your username.
    4. ③ Press the ON/OFF button in the SNS/Instagram part of the "EDIT PROFILE" screen to turn it on.
    5. - If it is OFF, it will not be displayed on the profile screen.
  1. ■TikTok
    1. ① Press "Add to Profile" in the SNS/TikTok section of the "EDIT PROFILE" screen
    2. ② Enter and save your TikTok account username
    3. - You do not need to enter "@" in your user name.
    4. ③ Press the ON/OFF button in the SNS/TikTok section on the EDIT PROFILE screen to turn it on.
    5. - If it is OFF, it will not be displayed on the profile screen.
  1. Add accounts by going to MENU, SETTINGS, PROFILE and then EDIT PROFILE. Then select one of the following methods.
  1. ■ Twitter
  2. On the "EDIT PROFILE" screen, press the user name in the SNS/Twitter section to change and save the user name of another Twitter account.
  1. ■ Facebook
  2. On the "EDIT PROFILE" screen, press the profile URL in the SNS/Facebook section, and change/save it to another Facebook account's profile URL.
  1. ■ Instagram
  2. On the "EDIT PROFILE" screen, press the user name in the SNS/Instagram section, and change/save the user name to another Instagram account.
  1. ■ TikTok
  2. On the "EDIT PROFILE" screen, press the user name in the SNS/TikTok part, change it to another TikTok account user name, and save it.
  1. Add accounts by going to MENU, SETTINGS, PROFILE and then EDIT PROFILE. To set that account to OFF, from the EDIT PROFILE screen, go to Social Media and press the ON/OFF button for the social account you do not want to display.
  1. If you press down for a short while on a post that you wrote, the “Delete” button will appear. Press that button to delete the post. Please note that you cannot restore a deleted post.
  1. If a post contains inappropriate words or language that is not allowed, an error will occur and it cannot be submitted. Please edit its contents and resubmit the post.
  1. If it is confirmed that a post contains inappropriate statements or remarks that are not allowed, it may be deleted based upon the judgment of a moderator.
  1. If you press down for a short while on a specific post, the “Report” button will appear. Press that button to report the post. A moderator will check the contents of the post you reported and take the appropriate measures.

[ About the Stamp Rally ]

  1. You can check the stamps you've obtained from the stamp rally through the banner at the bottom of the home screen in the app.
  1. If the stamp acquisition screen did not appear when you logged in on the day stamps were awarded, you have not acquired the stamps.
  2. Reload the home screen of the app or restart the app, and the stamp acquisition screen should appear.

[ About ALPHAZ POINT ]

  1. Using the XG OFFICIAL FANCLUB “ALPHAZ” app, you can earn, accumulate and use ALPHAZ POINTS, which are points obtained for supporting artists.
  2. You can acquire ALPHAZ POINTS by launching the XG OFFICIAL FANCLUB “ALPHAZ” app (login bonus) or by performing specific actions, such as "support actions", within the app. Based on the total ALPHAZ POINTS you have earned through the methods described in the XG OFFICIAL FANCLUB “ALPHAZ” app, you can upgrade your member status.
  1. We also plan to unveil a wide range of services that use points.
  1. ■ Actions that earn points
    1. ・Launching the app (login bonus): 1pt (once per day)
    2. ・Liking a BLOG post: 1pt (once per BLOG post)
    3. ・Liking a MOVIE: 1pt (once per video)
    4. ・Sharing NEWS, BLOG and MOVIE posts, and XG HOUSE on social media: 1pt (three times per day)
    1. * Please note that points will be reflected the day after the action is performed.
    2. * All points acquired up until 3/14/2024 (JST) from liking BLOG and MOVIE posts will be combined and awarded on 3/15/2024 (JST).
    3. * Please note that points will not be awarded for unliking a post and then liking it again.
    4. * Only shares on social media of NEWS, BLOG, MOVIE, and XG HOUSE that are done using the in-app SHARE button will count.
  1. Points will be reflected the day after the action is performed.
  1. The applicable points may be rescinded if it is determined that one of the following actions has taken place.
  1. ■ It may have been confirmed that points were earned through improper actions.
  1. We plan to unveil a wide range of services from here forward. We'll prepare a variety of fun ideas and activities for fans to enjoy. It’s something to really look forward to!.
  1. The points you earn do not have an expiration date.
  1. To check the history showing when you earned/used points, go to MENU, MEMBER ID, ALPHAZ POINT and then Point history.
  1. If you delete your + ID, information related to points will also be deleted. Please note that deleted points cannot be restored.

[ Member Status ]

  1. The XG OFFICIAL FANCLUB ”ALPHAZ” app provides a member status based on the total number of ALPHAZ POINTS earned within this app and the duration of the membership.
  2. Your member status will be either Bronze, Silver or Gold. Depending on your status, you can receive special benefits. In the future, we also plan to release a special status that even surpasses Gold.
  1. If you meet the criteria set for a particular status in terms of the total ALPHAZ POINTS earned (total XG points) or duration of XG OFFICIAL FANCLUB ”ALPHAZ” membership, you will attain the respective status.
  1. Status Total XG points Duration
    Bronze n/a n/a
    Silver 2,500 points　or　1 year
    Gold 10,000 points　or　3 years
    And more...
  1. We will present you with a limited edition wallpaper for the HOME screen. You can then enjoy customizing the app to your liking.
  2. (To set up your wallpaper, go to SETTINGS and then Wallpaper.)
  1. We also plan to add various other benefits in the future.
  1. You can check your member status from the following screens.
  2. - Member ID: Go to MENU and then MEMBER ID.
  3. - Profile: Go to MENU, SETTINGS and then PROFILE.
  1. To check the requirements for the next status upgrade, go to MENU, MEMBER ID and then MEMBER STATUS.
  2. Or you can also go to PROFILE and press “Member status.”

[ About TICKET ]

  1. Ticket issuance and admission requires a smartphone that can run the "ALPHAZ" app.
  2. - Please ensure that you and those accompanying you have also downloaded the ALPHAZ app.
  3. - While the app is a fan club app, downloading, registering for use and using purchased tickets are free of charge.
  1. After purchasing a ticket, please complete the following steps 1-6 in advance before coming to the event.
  2. If you have not completed the procedures, it may take some time before you are allowed to enter.
  3. Please be sure to read the following and complete the procedures before coming to the event.
  1. 1. Download the "ALPHAZ" app
  2. In order to receive your ticket, you will need to download the "ALPHAZ" app. You can download the app from the links below.
  1. [ For iPhone ] App Store
  2. https://apps.apple.com/us/app/xg-official-fanclub-alphaz/id1597302854
  1. [ For Android ] Google Play
  2. https://play.google.com/store/apps/details?id=fan.pasch.xgalx&referrer=utm_source%3Dlp%26utm_medium%3Dbannar%26utm_campaign%3Dregular&pli=1
  1. ■ Supported OS
  2. iPhone: iOS14 and beyond
  3. Android: Android 7.0 and beyond (*excluding certain devices)
  1. 2. Log in to the "ALPHAZ" app
  2. A＋ID is required for the ALPHAZ app, and use of any TICKET functions.
  3. If you do not have a +ID, please create one by selecting "Create a new + ID" on the ALPHAZ app login screen or "Create a new + ID" from the menu in the upper right corner of the ALPHAZ website.
  4. Then, please log in with the +ID that you created by selecting "Login with your +ID" in the ALPHAZ app.
  1. If you already have a +ID, please log in with your +ID from "Login with your +ID" on the ALPHAZ app.
  1. 3. Registration to use the TICKET function
  2. After logging in to the ALPHAZ app, you must register in advance to use the TICKET function. Please follow the steps below to register.
  1. [ How to register ]
  2. ① Press "TICKET" from the menu.
  3. ② Please enter your details in the TICKET Basic Information Entry Screen and press the confirm button.
  4. ③ Follow the instructions on your screen to authenticate your phone number.
  5. ④ When the Registration Completed screen appears, press the "Return" button.
  6. ⑤ Registration is complete when the "MY EVENT" screen appears
  1. - Please be sure to register the same phone number as the cell phone number registered for receiving tickets at the time of ticket purchase.
  2. - Tickets will not be displayed before the ticketing start date (event display start date).

  1. Complete procedures 4-6 below after the ticketing start date (event display start date).
  2. Once ticketing has started, an email will be sent to the email address registered at the time of application to inform you of the commencement of ticketing.
  1. 4. Receiving your tickets
  2. After the event display start date and time (ticketing start date and time), please follow the steps below to receive your tickets.
  1. [ How to get your tickets ]
  2. ① From the menu, press "TICKET"
  3. ② If you are registered with the phone number that was registered as the receiving number when purchasing the ticket, the "RECEIVE" (ticket receipt) screen will be displayed.
  4. ③ On the "RECEIVE" screen, press "Confirm".
  5. ④ Verify the ticket details and press "Receive ticket".
  6. ⑤ You will have received the ticket when the text "Ticket received" is displayed.
  1. - If you have not registered, follow the on-screen instructions for registration (enter your "TICKET" information and verify your phone number).
  2. - It will only be displayed if there are tickets that can be received with your registered phone number.
  3. - Please note that if the "phone number registered at the time of ticket purchase" and "the phone number authenticated with the ALPHAZ app" are different, tickets cannot be issued.
  4. - Tickets for events prior to the start date of their ticketing (display start date) cannot be used within the app.
  1. 5. Ticket Distribution
  2. Each person is required to bring one ticket for admission to this performance. If you purchase two or more tickets, please follow the instructions below to distribute the tickets to those accompanying you.
  1. [ How to Distribute Tickets ]
  2. ① From the menu, press the "TICKET" button.
  3. ② Select the event for which you want to distribute tickets for from "MY EVENT".
  4. ③ Press "Ticket Information" for the ticket you want to use.
  5. ④ Press "Transfer Ticket"
  6. ⑤ Press "Email", "SMS" or "Copy URL". Pressing each will launch an application containing the delivery URL or copy the URL.
  7. ⑥ Send without deleting the URL. If you copy the URL, you can paste it into any messaging application and send it to any accompanying guests.
  8. ⑦ The entry text will change to "Requesting ticket acceptance"
  9. ⑧ When the ticket has been received by the accompanying person, the name of the person who received the ticket will be displayed on the ticket.
  1. - Please note that tickets for purchasers cannot be distributed or transferred.
  2. - Accompanying guests must also download the ALPHAZ app and register an account.
  1. 6. Entry on the day of the event
  2. QR code authentication will be conducted at the venue entrance. Press "TICKET" from the ALPHAZ app menu, display the QR code from the QR tab or "Display QR code for venue entry" on the ticket screen and proceed to the entrance.
  1. - It will not be possible to participate in the event by presenting screenshots or pictures of QR codes.
  2. - For this performance, each person must present a QR code in order to enter.
  3. - If both the applicant and accompanying person(s) have not completed steps 1 through 4, access to the venue may take extra time. Be sure to receive and distribute tickets before arriving at the venue.
  4. - The entrance may be very crowded just before the performance begins. As such, you may not be able to enter the venue in time for start of the performance, so we recommend arriving early and in adequate time.
  5. - If the latest QR code is not displayed because your smartphone is not connected to the internet, it will not be possible to authenticate your tickets. In that case, press "Refresh" while your phone has connection to the internet and the latest QR code will be displayed.
  1. No, the TICKET function is free to use.
  2. However, separate fees will be charged for ticket purchases, and purchases made on merchandise on external websites.
  1. Also, customers are responsible for communication charges, including SMS authentication (international SMS), incurred when downloading the application and registering for use on an iOS device (iPhone).
  1. SMS fees vary depending on your telecommunication provider.
  1. No, phone number authentication cannot be used while the do-not-call setting is enabled.
  2. Please disable the do-not-call setting before proceeding with the phone call authentication.
  1. It is possible to register with an international phone number.
  1. - When completing "phone number authentication", "phone number including country code" will be authenticated automatically.
  2. - Please note that you can only receive tickets on the smartphone with the "cell phone number (including country code)" registered at the time of application.
  1. If you are unable to perform SMS authentication on an iOS device (iPhone), the following situations may be the cause:
  1. ◆ You are not using a smartphone or SIM card that can send SMS
  2. - Please note that you may not be able to send a request using the "+Message (PlusMessage)" SMS application.
  1. If this does not resolve the problem, please try authenticating with a phone number.
  1. [ Phone number verification by phone call ]
  1. ① If authentication cannot be completed with SMS, a notice to authenticate by phone call will be displayed.
  2. - If SMS authentication fails after sending an SMS, please stay on the same screen and wait for the notice to place a phone call to be displayed.
  3. Please press "Authenticate with phone call".
  4. ② After confirming the Terms of Use, please press "I agree to the Terms of Use. Place a phone call".
  5. ③ Place a call to the phone number displayed on the screen.
  6. ④ Enter the 4-digit authentication code provided by the automated voice using the keypad on your smartphone.
  7. - Please refer to your smartphone manual for dialing instructions.
  8. ⑤ If the authentication is successful, the screen will automatically switch back to the app after the call ends.
  9. Press "Next" and continue with your registration.
  10. - Depending on your device, the registration information entry page may be displayed instead.
  11. If so, please continue to enter your registration information and proceed with the new registration.
  1. Download the ALPHAZ app to your smartphone and log in with your +ID. Next, please register to use the TICKET function from the "TICKET" menu. Please wait to for your ticket to be issued from the TICKET menu of the app after the ticketing start time.
  1. If you have any guests, please distribute tickets in advance using the "Transfer Ticket" function
  2. - Depending on the event, the "Transfer Ticket" function may not be available.
  1. If you change smartphones after registering to use the TICKET function, you will need to complete a data transfer.
  2. ① After changing to your new smartphone, press "TICKET" from the menu in the application.
  3. ② Please authenticate your phone number and press "Proceed to Data Transfer".
  4. ③ Enter your +ID email address and password to log in to ALPHAZ.
  5. ④ The data transfer is complete when the completed screen is displayed.
  1. QR code screenshots, screen captures, etc. will not be accepted for entry to the event.
  2. - The QR code on the TICKET screen will refresh periodically
  1. Please make sure to have the ALPHAZ app downloaded on your smartphone before entering the venue.
  1. After the event display start date and time (ticketing start date and time), please follow the steps below to receive your tickets.
  1. [ How to get your tickets ]
  2. ① From the menu, press "TICKET"
  3. ② If you are registered with the phone number that was registered as the receiving number when purchasing the ticket, the "RECEIVE" (ticket receipt) screen will be displayed.
  4. ③ On the "RECEIVE" screen, press "Confirm".
  5. ④ Verify the ticket details and press "Receive ticket".
  6. ⑤ You will have received the ticket when the text "Ticket received" is displayed.
  1. - If you have not registered, follow the on-screen instructions for registration (enter your "TICKET" information and verify your phone number).
  2. - It will only be displayed if there are tickets that can be received with your registered phone number.
  3. - Please note that if the "phone number registered at the time of ticket purchase" and "the phone number authenticated with the ALPHAZ app" are different, tickets cannot be issued.
  4. - Tickets for events prior to the start date of their ticketing (display start date) cannot be used within the app.
  5. - There are no plans to resell tickets for this performance.
  1. The timing of when tickets will be available varies with each event.
  2. Please check the announcements in the ALPHAZ app or from the ticketing office where you bought your ticket.
  1. The timing of when seating information is displayed varies by event
  2. Please check the email from the ticketing office or their website to find out when it will be displayed.
  1. - In some cases, this information will not be displayed until the day of the event. We apologize in advance for any inconvenience this may cause.
  1. Tickets must be issued by the day of the performance.
  2. - Please note that tickets cannot be issued after the event date
  1. We recommend that ticketed guests receive their tickets well in advance, as important notifications for them regarding the event may be issued.
  1. If the "phone number registered at the time of ticket purchase" and "the phone number registered in ALPHAZ" are different, tickets cannot be issued.
  1. Please contact the ticketing office where you purchased your ticket.
  1. Once a ticket has been received, it cannot be canceled.
  1. If there is a mistake in the phone number registered at the time of ticket purchase, you cannot claim your ticket.
  2. Please contact the service you purchased tickets through for more information.
  1. If you encounter errors in ticketing, etc., please contact ALPHAZ customer support.
  1. If your phone number has not changed, please download the app after changing your smartphone and run the new device data transfer tool.
  2. If you have lost your smartphone, please follow the instructions provided by your cell phone provider to receive a new SIM card. Then, re-download the ALPHAZ app to your new smartphone and run the new device data transfer tool.
  3. - Please note that tickets cannot be issued if the phone number has changed.
  1. Please contact the customer support center if your phone number has changed.
  1. No, only digital tickets are available.
  2. Paper tickets cannot be issued.
  1. Yes, tickets can be distributed using SMS, email, etc.
  1. - Please note that the purchaser's ticket cannot be distributed.
  2. - It is not possible to distribute all tickets in your possession.
  1. （Example）
  2. ・If you purchased "1" ticket at the time of purchase:
  3. 　→ The ticket cannot be distributed.
  1. ・If you purchased "2" tickets at the time of purchase:
  2. 　→ Only one ticket can be distributed.
  1. ・If you purchased tickets in multiple installments:
  2. 　→ For each purchase, it is not possible to distribute your own ticket.
  1. - If the tickets you are waiting for are for adjacent seats, they will be assigned in order from the top ticket displayed on the MY EVENT screen.
  2. - Please note that if you distribute tickets for seats with an interval between them, they will no longer be adjacent seats.
  3. Furthermore, as stated on the respective websites, please be aware that purchasing multiple tickets does not guarantee adjacent seating.
  1. - Please refer to the "seat information" of your purchased ticket at the venue on the day of the event.
  1. Follow the steps below to distribute tickets:
  1. [ How to Distribute Tickets ]
  2. ① From the menu, press the "TICKET" button.
  3. ② Select the event for which you want to distribute tickets for from "MY EVENT".
  4. ③ Press "Ticket Information" for the ticket you want to use.
  5. ④ Press "Transfer Ticket"
  6. ⑤ Press "Email", "SMS" or "Copy URL". Pressing each will launch an application containing the delivery URL or copy the URL.
  7. ⑥ Send without deleting the URL. If you copy the URL, you can paste it into any messaging application and send it to any accompanying guests.
  8. ⑦ The entry text will change to "Requesting ticket acceptance"
  9. ⑧ When the ticket has been received by the accompanying person, the name of the person who received the ticket will be displayed on the ticket.
  1. - Please note that tickets for purchasers cannot be distributed or transferred.
  2. - Accompanying guests must also download the ALPHAZ app and register an account.
  1. The cancellation method varies depending on whether the ticket distribution receipt has been completed or not.
  2. Please follow the steps for the respective situation:
  1. [ If the guest has not yet received his/her ticket ]
  2. ① Press "TICKET" from the menu and open the MY EVENT screen.
  3. ② Select the applicable event and press "Ticket Information".
  4. ③ Please press "Cancel Request" for the applicable ticket.
  5. ④ Press "YES" when the confirmation dialog box appears.
  6. ⑤ When the button changes to "Transfer Ticket", the cancellation is complete.
  1. [ If the guest has already received the ticket ]
  2. The ticket you have transferred must be processed for return by the current owner.
  3. Please ask your guest to complete the following steps:
  1. ▼ How to return tickets
  2. ① Press "TICKET" from the menu and open the MY EVENT screen.
  3. ② Select the target event and press "Ticket Information".
  4. ③ Please press "Return Ticket" for the applicable ticket.
  5. ④ Press "YES" when the confirmation dialog box appears.
  6. ⑤ Once you see "Ticket returned" on the screen, the return is complete.
  1. Venue entry varies for each event.
  1. To ensure smooth entry into the venue, we recommend that you distribute tickets to your guest(s) in advance, once the "Transfer Ticket" button is displayed on the event details page.
  2. - For more information on venue entry, etc., please check the information posted on the respective websites.
  1. The purchaser's own ticket cannot be transferred.
  1. A ticket received with the "Transfer Ticket" option cannot be transferred to another customer.
  1. Separate admissions are possible as long as the tickets have been distributed in advance with "Transfer Ticket" and each recipient has a ticket in the ALPHAZ app.
  1. The "Transfer Ticket" function may not be available for some events.
  2. - For more information on venue entry, etc., please check the information posted on the respective websites.
  1. Tickets that have not changed to "Admitted" status after entering the venue may be distributed with the "Transfer Ticket" function.
  1. QR code authentication will be performed at the entrance to the venue. Go to the ALPHAZ app menu, tap "TICKET" and display the QR code on the QR tab, or use "Show QR code for admission" on the ticket screen and proceed to the entrance.
  1. - You cannot attend the event by using a screenshot or screen capture of the QR code.
  2. - Each person will be asked to display their own QR code to enter the venue for the performance.
  3. - If both the applicant and guest(s) have not completed steps 1-4, there may be delays before you can enter the venue. Please be sure to receive and distribute your tickets prior to your arrival.
  4. - The entrance gate will be very crowded when the show starts. It may be difficult to enter the venue in time for the show, so please be sure to arrive early to allow enough time for entry.
  5. - If you cannot display the latest QR code because your smartphone is offline etc., you may not be able to be authenticated. If so, please move to an area with internet access and click the refresh button to display the latest QR code.
  1. Admission requires the smartphone that issued the ticket.
  2. Please note that if the TICKET QR code cannot be displayed on the ALPHAZ app, you will not be able to enter the venue.
  1. Admission requires the smartphone that issued the ticket.
  2. Please note that if the TICKET QR code cannot be displayed on the ALPHAZ app, you will not be able to enter the venue.
  1. You cannot use QR code screenshots, screen captures, etc. to attend the event.
  2. - The QR code on the HOME screen will refresh periodically
  1. Please make sure to download the ALPHAZ app to your smartphone and keep it online when you visit the event.
  1. We normally require each visitor to present the ALPHAZ app.
  2. If you have a guest(s), please distribute their ticket in advance.
  1. - The "Transfer Ticket" function may not be available for some events.
  2. - For more information on venue entry, etc., please check the information posted on the respective websites.
  1. Please note that after leaving the venue, you will not be allowed to re-enter the venue.
  2. - Re-entry may be available for some events. Please check with the venue staff.
  1. Admission cannot be canceled after entry.
  1. It depends on the event.
  2. Please wait for an announcement from the organizer of the canceled event.
  1. Please contact us through our dedicated ticket inquiry desk at

[ Regarding Ticket Resale ]

  1. The ticket resale service allows you to resell tickets you've purchased for a performance if you're unable to attend on short notice.
  2. Please note that you cannot choose friends or acquaintances as the buyers when reselling tickets.
  1. * The "Resale" function may be unavailable for some events.
  2. * Please check event-specific websites for more details.
  1. Tickets purchased on the "ALPHAZ" app can be resold on "ALPHAZ STORE".
  2. For more information on resale settings and how to use the function, please see below.
  1. * The "Resale" function may be unavailable for some events.
  2. * Please check event-specific websites for more details.
  1. ▼ Tap "List" on the ticket details screen for the ticket you wish to resell.
  2. A confirmation screen will be displayed. Tap "Resale" to proceed.
  3. On the first use, the resale terms and conditions will be displayed. After reviewing, check "I agree with the resale terms and conditions", and tap "Next."
  4. The resale settings screen will be displayed.
  5. Ensure you have selected the correct performance, and tap "Click to select number and conditions."
  6. The settings screen for choosing the number of tickets and conditions for resale will be displayed. Enter the desired settings for ticket quantity and conditions for resale.
  7. 【You may select from the following resale conditions】
  8. ▼ No restrictions: Purchases may be made without any restrictions.
  9. ▼Partial sales not allowed: Listed tickets cannot be purchased separately.
    Example: If 3 tickets are listed for resale with "Partial sales not allowed" enabled, buyers cannot purchase only 1 or 2 tickets.
  10. ▼Only allow purchase of an even number of tickets: Buyers can only buy an even number of the listed tickets.
    Example: If 4 tickets are listed for resale with "Only allow purchase of an even number of tickets" enabled, buyers can only purchase either 2 or 4 tickets.
  11. ▼No single ticket left unsold: Buyers may not purchase all listed tickets except for one.
    Example: If 3 tickets are listed for resale with "No single ticket left unsold" enabled, buyers can only purchase either 1 or 3 tickets.
  12. The resale settings are complete once the "Resale Settings Complete" screen is displayed.
  13. The tickets in the "ALPHAZ" app will now be indicated as "Listed."
  1. Fees will be charged for ticket resale at the time the resale is completed.
  2. The fees will vary depending on the event, so please check the confirmation screen displayed when selecting resale settings.
  1. When the resale is successful and the event occurs before the 10th of the month, the funds from the ticket resale will be processed and transferred by the end of that same month.
  2. Customers must have an account registered to receive payments in advance.
  3. * Payment timing may vary depending on the financial institution.
  1. ・If the event date of the resold ticket is before the 10th of the month, payment will be made on the last day of the same month.
  2. ・If the performance date of the resold ticket is on or after the 11th of the month, payment will be made on the last day of the following month.
  1. Once the resale is approved, the ticket will be automatically added to the buyer's ALPHAZ app.
  2. * The ticket will be deleted from the seller's "MY EVENT" screen.
  1. Tickets that remain unsold by the end of the resale period will be automatically returned to the seller at the end of the resale period.
  2. Please confirm that the ticket has been returned by checking the "MY EVENT" screen in the ALPHAZ app.
  1. * Ticket resale deadlines vary depending on the event.
  1. Tickets listed for resale will be available for sale until 11:59 pm (JST) on the day before the event. However, the resale period varies depending on the event. Please refer to the "resale period" displayed when listing tickets.
  2. You may cancel your resale if you wish to do so during the resale period.
  1. * Ticket resale deadlines vary depending on the event.
  1. Yes, but the price at which tickets can be sold varies depending on the event.
  1. Please check the "Resale Settings" displayed when reselling tickets.
  1. Yes, you can cancel your listing during the resale period.
  2. Please follow the steps below to cancel your listing.
  3. * Cancellation is not possible after a resale has been completed.
  1. Tap the resale icon in the upper right corner of the TICKET menu to open "ALPHAZ STORE."
  2. Click the icon in the upper right corner of "ALPHAZ STORE" to access "My Page."
  3. Select "Numbers of ticket on display".
  4. The tickets currently being listed for resale will be displayed.
    Select the performance for which you wish to cancel the resale listing.
  5. Details of the resale will be displayed.
    Click "Cancel Listing" at the bottom of the page.
  6. A confirmation screen will appear.
    If you agree, click "Cancel Listing" to complete the cancellation.
  7. Please confirm that the ticket is no longer indicated as "Listed" in the event details of the "ALPHAZ" app.
  1. No, only the number of tickets available for resale can be selected.
  1. * The "Resale" function may be unavailable for some events.
  2. * Please check event-specific websites for more details.
  1. Yes, tickets purchased on "ALPHAZ STORE" can be resold once again via the "ALPHAZ STORE."
  2. * Ticket resale deadlines vary depending on the event.
  1. * The "Resale" function may be unavailable for some events.
  2. * Please check event-specific websites for more details.
  1. No, the information of the buyer who purchased the ticket through resale will be kept private, and will not be disclosed to the seller.
  1. No, you cannot choose friends or acquaintances as the buyers when reselling tickets.
  1. Resale availability depends on the performance and ticket reception.
  2. Please refer to the information posted on respective event websites for notices regarding the performance.
  1. To purchase resale tickets on "ALPHAZ STORE," registration on "ALPHAZ" is required.
  1. Please download the "ALPHAZ" app on your smartphone and complete the registration process.
  1. No, once a ticket purchase is completed, cancellation is not possible.
  2. If you wish to give up your ticket(s) to others, please resell them on "ALPHAZ STORE."
  1. Tickets purchased on "ALPHAZ STORE" will be automatically added to your "ALPHAZ" account.
  2. Please check the "ALPHAZ" app you are using after completing your purchase.
  1. Seats are not guaranteed to be next to each other.
  2. Thank you for your understanding
  1. No, seat selection is not available for ticket purchases.
  1. Credit card is the only accepted payment method.
  1. Please note that only one-time payment is accepted, and will be billed as "ALPHAZ" on your credit card statement. Please contact your credit card company for billing cycle information.
  2. * Only credit cards issued in Japan with the VISA, MasterCard, or JCB logo are accepted.
  3. * Credit cards issued outside of Japan are not accepted.
  1. Yes, fees will be charged for ticket purchases.
  2. Fees vary for each event, so please review the purchase confirmation page for details.
  1. No, negotiating prices with sellers on "ALPHAZ STORE" is prohibited.
  2. Please purchase tickets at the listed price.
  1. * The "Resale" function may be unavailable for some events.
  2. * Please check event-specific websites for more details.
  1. Yes, you can distribute tickets to your family and friends via SMS, email, etc.
  1. * Please note that you cannot distribute the purchaser's own ticket.
  2. * Please note that it is not possible to distribute all purchased tickets.
  3. (Example)
  4. ・If you purchased 1 ticket at the time of purchase:
  5. →You cannot distribute the ticket.
  1. ・If you purchased 2 tickets at the time of purchase
  2. →Only 1 ticket can be distributed.
  1. ・If you purchased tickets multiple times
  2. →In this case, one ticket will be asssigned to you as the purchaser per transaction. Distributing your own ticket is prohibited.
  1. If you purchase multiple tickets, it is possible to distribute tickets to your friends.
  2. However, the ticket distribution procedure is on a per-purchase basis.
  1. * Please note that you cannot distribute the ticket assigned to the purchaser.
  2. * Please note that all tickets cannot be distributed.
  1. (Example)
  2. ・If you purchase a single ticket:
  3. →This ticket cannot be distributed.
  1. ・If you purchase 2 tickets:
  2. →Only one ticket can be distributed.
  1. ・If you purchased tickets multiple times
  2. →In this case, one ticket will be asssigned to you as the purchaser per transaction. Distributing your own ticket is prohibited.
  1. To apply for a refund for tickets purchased through resale, you must complete the "bank account registration" and submit a "refund request form".
  2. Refunds submitted before the 10th of each month will be transferred by the last day of the same month.
  3. * The timing of payment may vary depending on the financial institution.
  4. * Refunds are not available for tickets purchased through ticket agencies or due to personal circumstances.
  5. * Refunds will be sent to the ticket purchaser. No action is required from individuals who have received tickets through distribution from the purchaser.
  1. 【Refund Request Application】
  2. During the refund request period, open MY EVENT in the AnyPASS app and select the applicable performance, and the "Request Refund" button will appear.
  3. Tap the button, and when the "Refund Request Application Complete" dialog is displayed, your application is complete.
  1. Your refund will be transferred to the account you registered when you applied for the refund.
  2. To check your registered account, go to "Account Management" on the ALPHAZ STORE My Page.
  1. No, refunds will be made on a per-purchase basis and partial refunds are not available.
  1. (Example)
  2. OK: 3 tickets were purchased → Single, total refund for all 3 tickets.
  3. Not Possible: 3 tickets were purchased → Refund for only 1 ticket.
  1. It varies depending on the performance. Please check the information found in the email sent to the purchaser.
  1. Refunds are for ticket purchasers, so it's not possible to apply for a refund on a ticket that was distributed to you by the purchaser.
  1. Refunds submitted before the 10th of each month will be transferred on the last day of the same month to the account registered on the My Page of ALPHAZ STORE.
  1. You will be notified by e-mail if there are any discrepancies in your account registration details. Please correct your registered account information by the 10th of the following month.
  2. * The timing of payment may vary depending on the financial institution.
  3. * A reprocessing fee of 550 yen will be applied for each instance that discrepancies in your account information prevent the refund from being processed.
  4. * Depending on the timing of corrections made to your account information correction, emails regarding incomplete registration account information may not be delivered.
  1. Yes, it is possible to have the refund sent to an account under a different name than that of the purchaser.
  2. Please go to MY PAGE on the ALPHAZ STORE and open Account Management to register the account.

[ About the Website ]

  1. You can create a +ID, join XG OFFICIAL FANCLUB "ALPHAZ", and check member/payment information.
  1. We have confirmed that the app operates properly using the following specifications
  2. Windows
  3. Browser software: Latest version of Google Chrome
  1. Macintosh
  2. Browser software: Latest version of Safari or Google Chrome
  1. iOS, Android
  2. Latest OS version supported by the respective OS
  3. Browser software:
    1. iOS: Safari, Chrome
    2. Android: Standard browser, Chrome
  1. - Please keep in mind that the website may fail to operate properly if you do not meet the required specifications.

[ About item shipments ]

  1. ANNUAL/PREMIUM plan members will receive "THE BOX", a membership reward, and regardless of the plan, there will be shipments of bonuses from campaigns, etc.
  2. - Please note that there are areas where we cannot send shipments.
  3. - Shipments will be sent based on the membership information you registered at the time of enrollment. Make sure you register your information correctly.
  1. The following is a list of shipping availability by country/region.
  2. Shipping Availability List
  3. Afghanistan ×
  4. Åland Islands ×
  5. Albania ◯
  6. Algeria ◯
  7. American Samoa ×
  8. Andorra ×
  9. Angola ◯
  10. Anguilla ×
  11. Antarctica ×
  12. Antigua and Barbuda ◯
  13. Argentina ◯
  14. Armenia ◯
  15. Aruba ◯
  16. Australia ◯
  17. Austria ◯
  18. Azerbaijan ◯
  19. Bahamas (the) ◯
  20. Bahrain ◯
  21. Bangladesh ◯
  22. Barbados ×
  23. Belarus ◯
  24. Belgium ◯
  25. Belize ◯
  26. Benin ◯
  27. Bermuda ×
  28. Bhutan ◯
  29. Bolivia (Plurinational State of) ×
  30. Bonaire, Sint Eustatius and Saba ◯
  31. Bosnia and Herzegovina ×
  32. Botswana ×
  33. Bouvet Island ×
  34. Brazil ◯
  35. British Indian Ocean Territory (the) ×
  36. Brunei Darussalam ×
  37. Bulgaria ◯
  38. Burkina Faso ◯
  39. Burundi ×
  40. Cabo Verde ×
  41. Cambodia ◯
  42. Cameroon ×
  43. Canada ◯
  44. Cayman Islands (the) ×
  45. Central African Republic (the) ×
  46. Chad ◯
  47. Chile ◯
  48. Mainland China ◯
  49. Christmas Island ◯
  50. Cocos (Keeling) Islands (the) ◯
  51. Colombia ◯
  52. Comoros (the) ×
  53. Congo (the Democratic Republic of the) ◯
  54. Congo (the) ×
  55. Cook Islands (the) ◯
  56. Costa Rica ◯
  57. Côte d’Ivoire ◯
  58. Croatia ◯
  59. Cuba ◯
  60. Curaçao ◯
  61. Cyprus ◯
  62. Czechia ◯
  63. Denmark ◯
  64. Djibouti ◯
  65. Dominica ◯
  66. Dominican Republic (the) ◯
  67. Ecuador ◯
  68. Egypt ◯
  69. El Salvador ◯
  70. Equatorial Guinea ×
  71. Eritrea ×
  72. Estonia ◯
  73. Eswatini ×
  74. Ethiopia ◯
  75. Falkland Islands (the) [Malvinas] ×
  76. Faroe Islands (the) ◯
  77. Fiji ×
  78. Finland ◯
  79. France ◯
  80. French Guiana ◯
  81. French Polynesia ×
  82. French Southern Territories (the) ◯
  83. Gabon ◯
  84. Gambia (the) ◯
  85. Georgia ◯
  86. Germany ◯
  87. Ghana ◯
  88. Gibraltar ◯
  89. Greece ◯
  90. Greenland ◯
  91. Grenada ◯
  92. Guadeloupe ◯
  93. Guam ◯
  94. Guatemala ×
  95. Guernsey ◯
  96. Guinea ◯
  97. Guinea-Bissau ×
  98. Guyana ×
  99. Haiti ◯
  100. Heard Island and McDonald Islands ×
  101. Holy See (the) ◯
  102. Honduras ×
  103. Hong Kong ◯
  104. Hungary ◯
  105. Iceland ◯
  106. India ×
  107. Indonesia ◯
  108. Iran (Islamic Republic of) ◯
  109. Iraq ◯
  110. Ireland ◯
  111. Isle of Man ◯
  112. Israel ◯
  113. Italy ◯
  114. Jamaica ◯
  115. Japan ◯
  116. Jersey ◯
  117. Jordan ◯
  118. Kazakhstan ◯
  119. Kenya ◯
  120. Kiribati ◯
  121. Korea (the Democratic People’s Republic of) ×
  122. Korea (the Republic of) ◯
  123. Kuwait ◯
  124. Kyrgyzstan ◯
  125. Lao People’s Democratic Republic (the) ◯
  126. Latvia ◯
  127. Lebanon ◯
  128. Lesotho ×
  129. Liberia ◯
  130. Libya ×
  131. Liechtenstein ◯
  132. Lithuania ◯
  133. Luxembourg ◯
  134. Macao ◯
  135. Madagascar ◯
  136. Malawi ×
  137. Malaysia ◯
  138. Maldives ◯
  139. Mali ◯
  140. Malta ◯
  141. Marshall Islands (the) ◯
  142. Martinique ◯
  143. Mauritania ◯
  144. Mauritius ◯
  145. Mayotte ◯
  146. Mexico ◯
  147. Micronesia (Federated States of) ◯
  148. Moldova (the Republic of) ×
  149. Monaco ◯
  150. Mongolia ◯
  151. Montenegro ◯
  152. Montserrat ◯
  153. Morocco ◯
  154. Mozambique ◯
  155. Myanmar ◯
  156. Namibia ×
  157. Nauru ◯
  158. Nepal ◯
  159. Netherlands (Kingdom of the) ◯
  160. New Caledonia ◯
  161. New Zealand ◯
  162. Nicaragua ◯
  163. Niger (the) ◯
  164. Nigeria ◯
  165. Niue ◯
  166. Norfolk Island ◯
  167. North Macedonia ◯
  168. Northern Mariana Islands (the) ◯
  169. Norway ◯
  170. Oman ◯
  171. Pakistan ◯
  172. Palau ◯
  173. Palestine, State of ◯
  174. Panama ◯
  175. Papua New Guinea ×
  176. Paraguay ◯
  177. Peru ◯
  178. Philippines (the) ◯
  179. Pitcairn ◯
  180. Poland ◯
  181. Portugal ◯
  182. Puerto Rico ×
  183. Qatar ◯
  184. Réunion ◯
  185. Romania ◯
  186. Russian Federation (the) ×
  187. Rwanda ×
  188. Saint Barthélemy ×
  189. Saint Helena, Ascension and Tristan da Cunha ◯
  190. Saint Kitts and Nevis ◯
  191. Saint Lucia ◯
  192. Saint Martin (French part) ×
  193. Saint Pierre and Miquelon ×
  194. Saint Vincent and the Grenadines ◯
  195. Samoa ◯
  196. San Marino ◯
  197. Sao Tome and Principe ×
  198. Saudi Arabia ◯
  199. Senegal ◯
  200. Serbia ◯
  201. Seychelles ◯
  202. Sierra Leone ◯
  203. Singapore ◯
  204. Sint Maarten (Dutch part) ◯
  205. Slovakia ◯
  206. Slovenia ◯
  207. Solomon Islands ×
  208. Somalia ×
  209. South Africa ◯
  210. South Georgia and the South Sandwich Islands ×
  211. South Sudan ×
  212. Spain ◯
  213. Sri Lanka ◯
  214. Sudan (the) ×
  215. Suriname ◯
  216. Svalbard and Jan Mayen ×
  217. Sweden ◯
  218. Switzerland ◯
  219. Syrian Arab Republic (the) ×
  220. Taiwan ◯
  221. Tajikistan ◯
  222. Tanzania, the United Republic of ◯
  223. Thailand ◯
  224. Timor-Leste ×
  225. Togo ◯
  226. Tokelau ◯
  227. Tonga ◯
  228. Trinidad and Tobago ◯
  229. Tunisia ◯
  230. Türkiye ◯
  231. Turkmenistan ×
  232. Turks and Caicos Islands (the) ◯
  233. Tuvalu ×
  234. Uganda ◯
  235. Ukraine ◯
  236. United Arab Emirates (the) ◯
  237. United Kingdom of Great Britain and Northern Ireland (the) ◯
  238. United States Minor Outlying Islands (the) ×
  239. United States of America (the) ◯
  240. Uruguay ◯
  241. Uzbekistan ◯
  242. Vanuatu ◯
  243. Venezuela (Bolivarian Republic of) ×
  244. Viet Nam ◯
  245. Virgin Islands (British) ◯
  246. Virgin Islands (U.S.) ×
  247. Wallis and Futuna ◯
  248. Western Sahara* ×
  249. Yemen ×
  250. Zambia ×
  251. Zimbabwe ×
  1. - If you select a country or region that is not eligible for shipping, you will not be able to enroll in the ANNUAL/PREMIUM plan.
  2. - Please understand that even if your country/region is written as available for shipping, delivery may not be possible depending on where you live and the area to which your order will be delivered.
  1. The timing of the package receipt depends on your country of residence.
  2. Applicable members will be sent a notification in the app regarding further details.
  1. Within Japan: Approx. 3 months from the time of enrollment.
  2. Outside of Japan: Between 3 to 6 months from the time of enrollment.
  1. If you did not receive your bonus, or if the bonus was incomplete/defective, please contact us from the "Click here for inquiries other than the above" link at the bottom of this page.
  2. - We will not accept any request for re-shipment or exchange of bonuses after the indicated date has passed.
  3. - An additional fee may be charged for re-sending bonuses. Payment for this fee will be made via PayPal.
  4. - If the item is defective or incomplete, we cannot exchange anything other than the bonus itself. External boxes, etc. will be not eligible for exchange since they are considered as packing materials.
  1. Please change your membership information.
  2. You can change your shipping address from the SETTINGS > Member Information screen in the app or from the Change Shipping Information button on the Website's Member/Payment Information page.
  1. - If you are on an ANNUAL/PREMIUM plan, you cannot change to a country/region that is not eligible for shipment. Please change your plan first if you wish to change your country/region that is not eligible for shipment.

[ Inquiries ]

  1. For inquiries regarding the TICKET function, please contact us through our dedicated Ticket Inquiry Desk.
  1. For other inquiries, please contact us anytime using our inquiry form.
  2. After filling in the form, press “Confirm” to launch an email app. Then send the inquiry you have written.
  1. Based on the order received, we provide responses on weekdays, but not on holidays or weekends. Please be aware that, for this reason, we may require some time before making a response.
  1. If your email inbox settings prevent spam mail, you might not be able to receive an email from Customer Support. Please set “@xgalx.com” as an authorized sender. Please note that this email address uses a different domain than other emails.
  1. [ Points to remember ]
  2. - If you are a + ID holder, please log in before submitting a question. This will allow us to obtain account information and member information when you make an inquiry.
  3. - We cannot respond to questions concerning individual artists. Please keep this in mind.
Ask Another Question