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Help

About XG OFFICIAL FANCLUB ”ALPHAZ”

  1. You can enjoy using XG HOUSE, a platform where fans can communicate together. You can also view content not available elsewhere.
  2. We are also planning to add new content and services in the future.
  1. - You can only enjoy such content through this app.
  2. - Payment is required to view all available content. However, a portion of the content is available at no cost.
  1. You can only view content through this app. Please download the "XG OFFICIAL FANCLUB "ALPHAZ" app” from the App Store and Google Play Store, log in with the + ID that has already joined the XG OFFICIAL FANCLUB "ALPHAZ", and enjoy the content.
  1. - You cannot view this content from our website.
  2. - You can also join from the app.
  1. Three plans are offered.
  1. ・ANNUAL/PREMIUM: 12,000 yen (tax incl.)
  2. Yearly payment plan.
  3. Service includes: Special "THE BOX" sign-up gift, first priority ticket purchasing, other standard content"
  1. ・ANNUAL/STANDARD: 6,600 yen (tax incl.)
  2. Yearly payment plan.
  3. Service includes: First priority ticket purchasing, other standard content
  1. ・MONTHLY: 550 yen (tax incl.)
  2. Monthly payment plan.
  3. Service includes: priority ticket purchasing, other standard content
  1. - Content can only be viewed in the app.
  2. - Payment is required to view all available content. However, a portion of the content is available at no cost.
  3. - It is possible to change plans, but the renewal timing will vary depending on your payment method.
  4. - Some countries/regions are not eligible for shipping. If a country/region that is not eligible for shipping is selected in the membership information, you cannot register for the ANNUAL/PREMIUM plan.

Regarding enrollment and payment

  1. You can join from the XG OFFICIAL FANCLUB "ALPHAZ" website or app.
  1. A + ID is required for admission. If you do not have one, please create a +ID and log in to proceed with the procedure.
  2. Click here to create + ID
  1. + ID is a common member ID service that can be used for various services. Please see here for the detail.
  1. The usage fee depends on the plan you choose, and is as follows.
  2. ANNUAL/PREMIUM: 12,000 yen (tax incl.)
  3. ANNUAL/STANDARD: 6,600 yen (tax incl.)
  4. MONTHLY: 550 yen (tax incl.)
  1. - If you are enrolled in the ANNUAL/PREMIUM plan or ANNUAL/STANDARD plan with "Credit Card (with auto-renewal)", "in-app billing (Apple ID payment)", or "in-app billing (Google Play payment)" the subscription will be automatically extended for 1 year if you do not cancel the membership before the renewal date.
  2. - If you are enrolled in the ANNUAL/PREMIUM or ANNUAL/STANDARD plan with "Credit Card (no auto-renewal)", "d payment", "au simple payment", "Softbank Collective Payment", or "UnionPay", the subscription will not be automatically renewed. You may renew your subscription beginning one month prior to the expiration date, so please make sure to do so if you wish to continue your subscription.
  3. - MONTHLY subscription plan will be automatically extended for 1 additional month if you do not cancel the membership before the renewal date.
  4. - Excluding communication charges.
  5. - Additional fees may be incurred for the re-shipping of benefit items as a result of unreceived shipments.
  6. - In addition to the usage fee, content that requires separate billing may be added.
  1. Credit card, carrier payment, UnionPay, and in-app billing are available.
  1. ■ Credit card
  2. Visa / Mastercard / JCB / American Express / Diners Club
  3. - If you want to change the registered credit card, please delete the credit card information from the member/payment information page.
  1. ■ Carrier billing
  2. d payment / au simple payment / Softbank collective payment
  1. ■ UnionPay
  1. ■ In-app billing
  2. Apple ID payment / Google Play payment
  1. - For payment methods that can be used with Apple ID payment, please check here.
  2. - For payment methods that can be used with Google Play Payment, please check here.
  1. - Certain credit cards such as debit and prepaid cards and UnionPay may not be used for MONTHLY plan.
  2. - Fees incurred for re-shipment of bonus gift shall be paid via PayPal
  1. ■ When paying with credit card
  2. Payment will be made on the day of enrollment for the first month.
  3. If you are enrolled the ANNUAL/PREMIUM plan or ANNUAL/STANDARD plan with auto-renewal, payment will be charged on the first day of the renewal month. If you are enrolled with no auto-renewal, payment will be charged at the time you apply for renewal for the second year and subsequent years.
  4. If you are enrolled in the MONTHLY plan, from the second month onward, payment will be charged on the first day of the membership period.
  1. (MONTHLY PLAN example)
  2. In the case of 8/15 enrollment: 8/15 for the first time, 10/1 for the second time
  3. If you join on 9/2: First time 9/2, second time 11/1
  1. ■ When using carrier payment (d payment, Softbank collective payment, au simple payment)
  2. Payment will be made on the day of enrollment for the first month.
  3. If you are enrolled in the ANNUAL/PREMIUM plan or ANNUAL/STANDARD plan, payment will be charged at the time you apply for renewal for the second year and subsequent years.
  4. If you are enrolled in the MONTHLY plan, from the second month onward payment will be charged at the end of each month, regardless of the date of enrollment.
  1. (MONTHLY PLAN examples)
  2. If date of enrollment is August 15th: First payment charged on August 15th, second payment charged on September 30th.
  3. If date of enrollment is August 31st: First payment charged on August 31st, second payment charged on September 30th.
  1. ■UnionPay
  2. Payment for the first month will be charged on the date of enrollment.
  3. If you are enrolled in the ANNUAL/PREMIUM plan or ANNUAL/STANDARD plan, payment will be charged at the time you apply for renewal for the second year and subsequent years.
  4. - Not available for MONTHLY plan.
  1. ■ When using in-app billing (Apple ID payment)
  2. Payment will be made on the day of enrollment for the first month.
  3. From the 2nd year / 2nd month and thereafter, payment will be charged on the subscription renewal date according to App Store regulations.
  4. Please see below for how to check the update date.
  5. 1. Open the Settings app.
  6. 2. Tap your username, then tap Subscriptions.
  7. 3. Tap the name of the subscription you want to check.
  8. 4. Renewal date is stated in the optional part.
  1. ■ When using in-app billing (Google Play payment)
  2. Payment will be made on the day of enrollment for the first month.
  3. From the 2nd year / 2nd month and thereafter, payment will be charged on the subscription renewal date according to Google Play Store regulations.
  4. For details on how to check the renewal date, please refer to here "Change Subscription > Confirmation of Subscription and Renewal Date".
  5. - If you are enrolled in the ANNUAL/PREMIUM plan or ANNUAL/STANDARD plan with "Credit Card (with auto-renewal)", "in-app billing (Apple ID payment)", or "in-app billing (Google Play payment)" the subscription will be automatically extended for 1 year if you do not cancel the membership before the renewal date.
  6. - If you are enrolled in the ANNUAL/PREMIUM or ANNUAL/STANDARD plan with "Credit Card (no auto-renewal)", "d payment", "au simple payment", "Softbank Collective Payment", or "UnionPay", the subscription will not be automatically renewed. You may renew your subscription beginning one month prior to the expiration date, so please make sure to do so if you wish to continue your subscription.
  7. - MONTHLY subscription plan will be automatically extended for 1 additional month if you do not cancel the membership before the renewal date.
  1. For credit card, carrier payment, and UnionPay, your payment method can only be changed when changing plans. You cannot change your payment method unless you are changing your plan.
  2. If you currently use in-app billing (Apple ID payment or Google Play payment), your payment method cannot be changed.
  1. - For information on changing the payment method registered on the Apple ID payment side, please check here.
  2. - For information on changing the payment method registered on the Google Play payment side, please check "Change Subscription" here.
  1. By changing your payment information within 14 days from the original payment date, you can continue your contract without changing your membership period.
  2. If more than 15 days have passed since the original scheduled payment date, the membership will be automatically withdrawn. Please note that even if you join again, your membership number and duration will not be carried over.
  1. ■ When paying with credit card, carrier payment, or UnionPay
  2. Please change your payment information on the member/payment information page of the XG OFFICIAL FANCLUB "ALPHAZ" website.
  1. ■ When using in-app billing (Apple ID payment)
  2. Please check the payment method from the App Store. For confirmation of payment method, please refer to here.
  1. ■ When using in-app billing (Google Play payment)
  2. Please check the payment method from the Google Play store. For confirmation of payment method, please refer to here.

Regarding member information and expiration date

  1. If you are enrolled in the ANNUAL/PREMIUM plan or ANNUAL/STANDARD plan
  2. One Year from the date of enrollment (staring from the day of enrollment until the day before one year after the date of enrollment).
  3. This date can be viewed on the MEMBER ID screen and on the member information screen of the app, and on the member/payment information page of the website.
  4. - If you are enrolled in the ANNUAL/PREMIUM plan or ANNUAL/STANDARD plan with "Credit Card (with auto-renewal)", "in-app billing (Apple ID payment)", or "in-app billing (Google Play payment)" the subscription will be automatically extended for 1 year if you do not cancel the membership before the renewal date.
  5. - If you are enrolled in the ANNUAL/PREMIUM or ANNUAL/STANDARD plan with "Credit Card (no auto-renewal)", "d payment", "au simple payment", "Softbank Collective Payment", or "UnionPay", the subscription will not be automatically renewed. You may renew your subscription beginning one month prior to the expiration date, so please make sure to do so if you wish to continue your subscription.
  6. (Example)
  7. If the date of enrollment is August 5th: Expiration date is August 4th, 2024
  1. ・If you are enrolled in the MONTHLY plan
  2. One month from the date of enrollment (from the date of enrollment to the day before the date of enrollment in the following month).
  3. This date can be viewed on the MEMBER ID screen and on the member information screen of the app, and on the member/payment information page of the website.
  1. - If the enrollment date is the 1st, the expiration date will be the last day of the same month.
  2. - Only if you use carrier billing and the enrollment date is the 31st, due to the settlement date, the expiration date will be the day before the end of the following month.
  3. - If you do not withdraw within the expiration date, it will be automatically extended for one month and you will be charged.
  1. (example)
  2. In the case of joining on 8/15: From 8/15 to 9/14 in the first month (from 9/15 to 10/14 in the second month)
  3. If the date of enrollment is August 31st (credit card payment): Your membership expiration date will be September 30th for the first month (October 30th for the second month)
  4. 8/31 Enrollment (using carrier payment): From 8/31 to 9/29 in the first month (from 9/30 to 10/30 in the second month)
  1. - Only when using in-app billing, the expiration date will be based on the payment information and will differ from the above. Please note.
  1. By downloading the app on a new device and logging in with the same + ID, you can use the same member information.
  1. - If you change carriers while using carrier payment, please be sure to change your payment method.

Regarding plan changes

  1. Yes, you can. The period and method varies depending on your payment method, so please refer to the details below.
  1. ■ If you are using credit card, carrier payment, or UnionPay
  2. If you are enrolled in the ANNUAL/PREMIUM plan or ANNUAL/STANDARD plan, you may change your plan beginning one month prior to your plan expiration date.
  3. If you are enrolled in the MONTHLY plan, you may change your plan at any time.
  4. The procedure for changing your plan is as follows.
  5. ① Go to the XG OFFICIAL FANCLUB "ALPHAZ" website.
  6. ② Select "Member/Payment information" on the menu.
  7. ③ Tap the "change" button.
  8. ④ Choose your desired plan from the available options, and tap the "next" button.
  9. ⑤ Register your member information, and tap the "confirm" button.
  10. ⑥ After verifying the accuracy of your membership information, and tap the "next" button.
  11. ⑦ Select a payment method, and tap the "confirm" button.
  12. ⑧ After checking the plan details and payment method, tap the "change plan" button.
  13. ⑨ Follow the displayed directions only if additional action is required on the payment page.
  14. ⑩ Plan change is complete
  1. - If you have registered a country/region that is not eligible for shipping, you will not be able to change to the ANNUAL/PREMIUM plan. If you wish to enroll in the ANNUAL/PREMIUM plan, please go to SETTINGS > Member Information and select a different country/region for your shipping address information.
  1. ■ If you are using in-app billing (Apple ID payment)
  2. You can change plans at any time
  3. The procedure for changing your plan is as follows.
  4. ① Open the App Store app.
  5. ② Tap the icon in the top right corner.
  6. ③ On the account screen, tap "Subscriptions".
  7. ④ Tap XG OFFICIAL FANCLUB "ALPHAZ" in the subscriptions list.
  8. ⑤ Tap "Display all plans".
  9. ⑥ Select your desired plan.
  10. ⑦ Confirm payment and register your subscription on the displayed App Store dialog box.
  11. ⑧ Plan change is complete.
  1. - It is possible to enroll in an ANNUAL/PREMIUM plan even if you have registered a country/region that is not eligible for shipping, but please be aware that you will not be able to receive the "THE BOX" sign-up gift.
  1. ■ If you are using in-app billing (Google Play payment)
  2. You can change plans at any time
  3. The procedure for changing your plan is as follows.
  4. ① Open the XG OFFICIAL FANCLUB "ALPHAZ".
  5. ② Tap "Settings" in the top-right menu.
  6. ③ Tap "Member Information" in the Settings screen.
  7. ④ Tap the "change" button in the plan section of the Member Information screen.
  8. ⑤ Select your desired plan from the plan selection screen, and tap the "next" button.
  9. ⑥ Register your member information, and tap the "confirm" button.
  10. ⑦ After verifying the accuracy of your membership information, tap the "next" button.
  11. ⑧ After checking the plan content, tap the "change plan" button.
  12. ⑨ Confirm payment and tap "subscribe" on the displayed Google Store dialog box.
  13. ⑩ Plan change is complete.
  1. - If you have registered a country/region that is not eligible for shipping, you will not be able to change to the ANNUAL/PREMIUM plan. If you wish to enroll in the ANNUAL/PREMIUM plan, please go to SETTINGS > Member Information and select a different country/region for your shipping address information.
  1. ■ If you are using credit card, carrier payment, or UnionPay
  2. When changing from a MONTHLY plan to an ANNUAL/PREMIUM or ANNUAL/STANDARD plan, your plan change will take effect immediately, and your membership expiration date will be extended to one year from that day.
  3. - Details of plan changes when switching between an ANNUAL/PREMIUM plan and ANNUAL/STANDARD plan will be added at a later date.
  1. ■ If you are using in-app billing (Apple ID payment)
  2. The plan change will take effect depending on your plan before and after the change.
  1. ・Upgrading from a MONTHLY plan to an ANNUAL/PREMIUM plan.
  2. ・Upgrading from a MONTHLY plan to an ANNUAL/STANDARD plan.
  3. ・Upgrading from an ANNUAL/STANDARD plan to an ANNUAL/PREMIUM plan.
  4. In the above three cases, your plan change will take effect immediately.Any remaining days on your previous plan will be refunded, and your membership expiration date will be set to one year from that date.
  1. ・Downgrading from an ANNUAL/PREMIUM plan to an ANNUAL/STANDARD plan.
  2. ・Downgrading from an ANNUAL/PREMIUM plan to a MONTHLY plan.
  3. ・Downgrading from an ANNUAL/STANDARD plan to a MONTHLY plan.
  4. In the above three cases, your plan change will take effect on the expiration date of your previous plan after completing the procedure.
  5. Your membership expiration date will be set to one year/one month from that date.
  1. ■ If you are using in-app billing (Google Play payment)
  2. Regardless of your plan before or after your plan change, it will take effect on the expiration date of the plan before the change.
  3. Your membership expiration date will be set to one year/one month from that date.
  1. ■ If you are using credit card, carrier payment, or UnionPay
  2. Payment will be charged at the time of the plan change, regardless of your plan before or after the plan change.
  1. ■ If you are using in-app billing (Apple ID payment)
  2. Your payment date varies depending on your plan before and after the change.
  1. ・Upgrading from a MONTHLY plan to an ANNUAL/PREMIUM plan.
  2. ・Upgrading from a MONTHLY plan to an ANNUAL/PREMIUM plan.
  3. ・Upgrading from an ANNUAL/STANDARD plan to an ANNUAL/PREMIUM plan.
  4. In the above three cases, payment will be charged at the time of plan change application.
  5. - Any remaining days on your previous plan will be refunded.
  1. ・Downgrading from an ANNUAL/PREMIUM plan to an ANNUAL/STANDARD plan.
  2. ・Downgrading from an ANNUAL/PREMIUM plan to a MONTHLY plan.
  3. ・Downgrading from an ANNUAL/STANDARD plan to a MONTHLY plan.
  4. In the above three cases, payment will be charged on the expiration date of the previous plan.
  1. ■ If you are using in-app billing (Google Play payment)
  2. Regardless of your plan before or after your plan change, payment will be charged on the expiration date of the previous plan.

About withdrawal

  1. ■ If you are paying with a credit card payment, carrier payment (d payment, Softbank collective payment, au simple payment), or UnionPay
  2. On the XG OFFICIAL FANCLUB "ALPHAZ" website, please follow the procedure from the "Withdrawal" button on the member/payment information page.
  3. If you wish to withdraw from membership, please complete the withdrawal procedure before the expiration date.
  1. ■ When using in-app billing (Apple ID payment)
  2. Please cancel your subscription from the App Store. For information on how to cancel your subscription, please click here.
  1. ■ When using in-app billing (Google Play payment)
  2. Please cancel your subscription from the Google Play store. For information on canceling subscriptions, please click here.
  1. - If you are enrolled in the ANNUAL/PREMIUM or ANNUAL/STANDARD plan with "Credit Card (no auto-renewal)", "d payment", "au simple payment", "Softbank Collective Payment", or "UnionPay" and you do not manually renew your subscription, you will automatically be unsubscribed.
  2. - If you want to withdraw from the XG OFFICIAL FANCLUB "ALPHAZ" and delete your +ID, you will have to do so manually.

About the App

  1. You must have a + ID to log into the app.
  2. If you do not have a + ID, create one using the app or XG OFFICIAL FANCLUB “ALPHAZ” website.
  1. - If you have forgotten your +ID password, please reset it from "Forgot your password?" on the +ID login screen.
  1. To change the language, go to MENU, SETTINGS and then Language. Select either English, Japanese, Korean, Simplified Chinese or Traditional Chinese as the language.
  1. If it's not a server error, there may be a payment error.
  1. ■ If you are using a credit card, carrier payment, UnionPay
  2. Please check the member/payment information page on the XG OFFICIAL FANCLUB "ALPHAZ" website.
  1. ■ When using in-app billing (Apple ID payment)
  2. Please check the payment method from the App Store. For confirmation of payment method, please refer to here.
  1. ■ When using in-app billing (Google Play payment)
  2. Please check the payment method from the Google Play store. For confirmation of payment method, please refer to here.
  1. After confirming that the Apple ID used at the time of purchase is set on the device and that you are logged in with the +ID that you signed up for, please restore the purchase information from the restore purchase information button on the setting screen.
  1. *Purchase information cannot be restored if you are logged in with a different account from the +ID you signed up with, or if you are not using in-app billing (Apple ID payment).
  1. We have confirmed that the app operates properly using the following environments.
  1. iOS
  2. OS: iOS 14.0 or later
  3. App version: Latest version offered on the App Store
  1. Android
  2. OS: Android 7.0 or later
  3. App version: Latest version offered on Google Play
  4. - Use Chrome version 69 or later. In-app images may not appear if you use an earlier version.
  1. - The app may fail to operate properly if you use an environment that is not recommended. Please keep this in mind.
  2. - Bluetooth tethering is not recommended.

XG HOUSE

  1. XG HOUSE provides a chatroom function allowing fans to communicate together in real time. We are also planning for artists and management staff to join in on occasion.
  2. We'll prepare a variety of fun ideas and activities for fans to enjoy. Make sure you don’t miss it!
  1. Membership to XG OFFICIAL FANCLUB "ALPHAZ" is required to write.
  1. * A +ID is required to join the XG OFFICIAL FANCLUB "ALPHAZ". (Click here to create + ID)
  1. To check the chatrooms, go to XG HOUSE on the HOME screen, or else MENU and then XG HOUSE.
  1. To change your profile, go to MENU, SETTINGS, PROFILE and then EDIT PROFILE.
  1. Add accounts by going to MENU, SETTINGS, PROFILE and then EDIT PROFILE. Then select one of the following methods.
  1. ■ Twitter
  2. - If not linked:
    1. ① From the EDIT PROFILE screen, go to Social Media and then Twitter, press the “Add to profile” button and link to Twitter.
    2. ② To set this account to ON, from the EDIT PROFILE screen, go to Social Media and press the ON/OFF button for Twitter.
    3. - If set to OFF, this account will not appear on the Profile screen.
  3. - If already linked:
    1. To set this account to ON, from the EDIT PROFILE screen, go to Social Media and press the ON/OFF button for Twitter.
    2. - If set to OFF, this account will not appear on the Profile screen.
  1. ■ Facebook
  2. - If not linked:
    1. ① From the EDIT PROFILE screen, go to Social Media and then Facebook, press the “Add to profile” button and link to Facebook.
    2. ② To set this account to ON, from the EDIT PROFILE screen, go to Social Media and press the ON/OFF button for Facebook.
    3. - If set to OFF, this account will not appear on the Profile screen.
  3. - If already linked:
    1. To set this account to ON, from the EDIT PROFILE screen, go to Social Media and press the ON/OFF button for Facebook.
    2. - If set to OFF, this account will not appear on the Profile screen.
  1. ■ Instagram
    1. ① Press "Add to Profile" in the SNS/Instagram section of the "EDIT PROFILE" screen.
    2. ② Enter and save your Instagram account username
    3. - You do not need to enter "@" in your username.
    4. ③ Press the ON/OFF button in the SNS/Instagram part of the "EDIT PROFILE" screen to turn it on.
    5. - If it is OFF, it will not be displayed on the profile screen.
  1. ■TikTok
    1. ① Press "Add to Profile" in the SNS/TikTok section of the "EDIT PROFILE" screen
    2. ② Enter and save your TikTok account username
    3. - You do not need to enter "@" in your user name.
    4. ③ Press the ON/OFF button in the SNS/TikTok section on the EDIT PROFILE screen to turn it on.
    5. - If it is OFF, it will not be displayed on the profile screen.
  1. Add accounts by going to MENU, SETTINGS, PROFILE and then EDIT PROFILE. Then select one of the following methods.
  1. ■ Twitter
  2. On the "EDIT PROFILE" screen, press the user name in the SNS/Twitter section to change and save the user name of another Twitter account.
  1. ■ Facebook
  2. On the "EDIT PROFILE" screen, press the profile URL in the SNS/Facebook section, and change/save it to another Facebook account's profile URL.
  1. ■ Instagram
  2. On the "EDIT PROFILE" screen, press the user name in the SNS/Instagram section, and change/save the user name to another Instagram account.
  1. ■ TikTok
  2. On the "EDIT PROFILE" screen, press the user name in the SNS/TikTok part, change it to another TikTok account user name, and save it.
  1. Add accounts by going to MENU, SETTINGS, PROFILE and then EDIT PROFILE. To set that account to OFF, from the EDIT PROFILE screen, go to Social Media and press the ON/OFF button for the social account you do not want to display.
  1. If you press down for a short while on a post that you wrote, the “Delete” button will appear. Press that button to delete the post. Please note that you cannot restore a deleted post.
  1. If a post contains inappropriate words or language that is not allowed, an error will occur and it cannot be submitted. Please edit its contents and resubmit the post.
  1. If it is confirmed that a post contains inappropriate statements or remarks that are not allowed, it may be deleted based upon the judgment of a moderator.
  1. If you press down for a short while on a specific post, the “Report” button will appear. Press that button to report the post. A moderator will check the contents of the post you reported and take the appropriate measures.

PASCH Points

  1. Using the XG OFFICIAL FANCLUB “ALPHAZ” app, you can earn, accumulate and use PASCH points, which are points obtained for supporting artists.
  2. You can acquire PASCH points through actions that support artists, such as by conducting special actions on social media and launching the XG OFFICIAL FANCLUB “ALPHAZ” app (login bonus). Based on the total PASCH points you have earned through the methods described in the XG OFFICIAL FANCLUB “ALPHAZ” app, you can upgrade your member status.
  1. We also plan to unveil a wide range of services that use points.
  1. 1. Twitter
  2. You can earn points by sending a tweet or retweet with a designated hashtag, or by following a specific account, or by liking a tweet. To receive points, you must link your Twitter account.
  4. ■ Actions that earn points
    1. ・Tweet "#ALPHAZ" with the target hashtag
    2. ・Tweet "#ALPHAZ" and mention "@XGOfficial_"
    3. ・Like a tweet from the official XG account (@XGOfficial_)
    4. ・(One time only) Follow the official XG account (@XGOfficial_)
    1. - Each action will grant you 1pt each.
    2. - The maximum number of points that can be earned per day through interactions on Twitter is 5pts.
    3. - You must include "#ALPHAZ" for actions that require hashtags and mentions. If the tweet does not contain "#ALPHAZ", points will not be rewarded.
    4. - Quote tweeting a tweet from the official XG account (@XGOfficial_) will also grant you points as long as it meets the hashtag and mentions conditions stated above.
    5. - Target hashtag is subject to change.
    6. - It takes half a day or a day for the points to be reflected in your account.
    7. - Please note that there may be a delay in the timing of the point award due to a change in the method of rewarding points. Thank you for your understanding in advance.
    8. - Posts that contain no characters or with a single character will not grant you any points.
    9. - We cannot grant points to Twitter accounts that are set to private.
  1. 2. Login Bonus
  2. You can earn points automatically by launching (logging into) the XG OFFICIAL FANCLUB “ALPHAZ” app.
  1. - The login bonus is only valid once per day.
  2. - You can earn one point each time.
  1. ■ Twitter
  2. You can earn a maximum of five points a day.
  3. Points are not awarded beyond that limit.
  1. ■ Login Bonus
  2. You can earn a maximum of one point a day.
  3. The login bonus is only valid once per day.
  1. ■ Twitter
  2. After you carry out a designated action, we will award points in approximately one or two days.
  3. - Please note that due to some changes in the method for earning points, there may be a delay in the applying of points to your account. We appreciate your understanding.
  1. ■ Login Bonus
  2. After you carry out the corresponding action, we will award points in a period spanning approximately a few hours to one day.
  1. The applicable points may be rescinded if it is determined that one of the following actions has taken place.
  1. ■ If it is confirmed that a post contains no characters (only a hashtag or mention) or no more than one character
    1. - Example ①: A user sends a tweet such as “#XG,” which only contains a hashtag (Twitter)
    2. - Example ②: A user sends a tweet such as “#XG a,” which contains no more than one character (Twitter)
  2. ■ If it is confirmed that points have been earned through other improper actions
  1. To link to an account, go to MENU, MEMBER ID, PASCH POINT, Twitter, Link Account button.
  2. When you have linked to the account, “Linked with Twitter” will appear on the Twitter page.
  1. To unlink from an account, go to MENU, MEMBER ID, PASCH POINT, Twitter, Unlink Account button.
  1. After canceling it, please link with a new Twitter account.
  1. We will not award any points if your Twitter account is set as a private account.
  2. To earn points, set it instead as a public account, or link to a Twitter account you can make publicly available.
  1. Please confirm that you have linked to Twitter.
  1. - If not linked:
  2. You must be linked to Twitter to receive points from Twitter actions.
  3. If you have not carried out that step, go to MENU, MEMBER ID, PASCH POINT, Twitter, and then "Link Account" button, and link to Twitter.
  1. - If already linked:
  2. If a linked Twitter account is set as a private account, no points will be awarded. Switch to a public account in your Twitter settings, or link to a Twitter account you can make publicly available.
  3. If it is confirmed that a post contains no characters (only a hashtag or mention) or no more than one character, the applicable points may be rescinded.
  1. We plan to unveil a wide range of services from here forward. We'll prepare a variety of fun ideas and activities for fans to enjoy. It’s something to really look forward to!
  1. The points you earn do not have an expiration date.
  1. To check a history showing when you earned/used points, go to MENU, MEMBER ID, PASCH POINT and then Point history.
  1. If you delete your + ID, information related to points will also be deleted. Please note that deleted points cannot be restored.

Member Status

  1. The XG OFFICIAL FANCLUB ”ALPHAZ” app provides a member status based on the total number of PASCH points earned with this app and how long the app has been used.
  2. Your member status will be either Bronze, Silver or Gold. Depending on your status, you can receive special benefits. In the future, we also plan to release a special status that even surpasses Gold.
  1. If you meet the criteria set for a particular status in terms of the total PASCH points earned (total XG points) or duration of XG OFFICIAL FANCLUB ”ALPHAZ” app use, you will attain that status.
  1. Status Total XG points Duration
    Bronze n/a n/a
    Silver 2,500 points　or　1 year
    Gold 10,000 points　or　3 years
    And more...
  1. We will present you with a limited edition wallpaper for the HOME screen. You can then enjoy customizing the app to your liking.
  2. (To set up your wallpaper, go to SETTINGS and then Wallpaper.)
  1. We also plan to add various other benefits in the future.
  1. You can check your member status from the following screens.
  2. - Member ID: Go to MENU and then MEMBER ID.
  3. - Profile: Go to MENU, SETTINGS and then PROFILE.
  1. To check the requirements for the next status upgrade, go to MENU, MEMBER ID and then MEMBER STATUS.
  2. Or you can also go to PROFILE and press “Member status.”

About the Website

  1. You can create a +ID, join XG OFFICIAL FANCLUB "ALPHAZ", and check member/payment information.
  1. We have confirmed that the app operates properly using the following specifications
  2. Windows
  3. Browser software: Latest version of Google Chrome
  1. Macintosh
  2. Browser software: Latest version of Safari or Google Chrome
  1. iOS, Android
  2. Latest OS version supported by the respective OS
  3. Browser software:
    1. iOS: Safari, Chrome
    2. Android: Standard browser, Chrome
  1. - Please keep in mind that the website may fail to operate properly if you do not meet the required specifications.

About item shipments

  1. ANNUAL/PREMIUM plan members will receive "THE BOX", a membership reward, and regardless of the plan, there will be shipments of bonuses from campaigns, etc.
  2. - Please note that there are areas where we cannot send shipments.
  3. - Shipments will be sent based on the membership information you registered at the time of enrollment. Make sure you register your information correctly.
  1. The following is a list of shipping availability by country/region.
  2. Shipping Availability List
  3. Afghanistan ×
  4. Åland Islands ×
  5. Albania ◯
  6. Algeria ◯
  7. American Samoa ×
  8. Andorra ×
  9. Angola ◯
  10. Anguilla ×
  11. Antarctica ×
  12. Antigua and Barbuda ◯
  13. Argentina ◯
  14. Armenia ◯
  15. Aruba ◯
  16. Australia ◯
  17. Austria ◯
  18. Azerbaijan ◯
  19. Bahamas (the) ◯
  20. Bahrain ◯
  21. Bangladesh ◯
  22. Barbados ×
  23. Belarus ◯
  24. Belgium ◯
  25. Belize ◯
  26. Benin ◯
  27. Bermuda ×
  28. Bhutan ◯
  29. Bolivia (Plurinational State of) ×
  30. Bonaire, Sint Eustatius and Saba ◯
  31. Bosnia and Herzegovina ×
  32. Botswana ×
  33. Bouvet Island ×
  34. Brazil ◯
  35. British Indian Ocean Territory (the) ×
  36. Brunei Darussalam ×
  37. Bulgaria ◯
  38. Burkina Faso ◯
  39. Burundi ×
  40. Cabo Verde ×
  41. Cambodia ◯
  42. Cameroon ×
  43. Canada ◯
  44. Cayman Islands (the) ×
  45. Central African Republic (the) ×
  46. Chad ◯
  47. Chile ◯
  48. Mainland China ◯
  49. Christmas Island ◯
  50. Cocos (Keeling) Islands (the) ◯
  51. Colombia ◯
  52. Comoros (the) ×
  53. Congo (the Democratic Republic of the) ◯
  54. Congo (the) ×
  55. Cook Islands (the) ◯
  56. Costa Rica ◯
  57. Côte d’Ivoire ◯
  58. Croatia ◯
  59. Cuba ◯
  60. Curaçao ◯
  61. Cyprus ◯
  62. Czechia ◯
  63. Denmark ◯
  64. Djibouti ◯
  65. Dominica ◯
  66. Dominican Republic (the) ◯
  67. Ecuador ◯
  68. Egypt ◯
  69. El Salvador ◯
  70. Equatorial Guinea ×
  71. Eritrea ×
  72. Estonia ◯
  73. Eswatini ×
  74. Ethiopia ◯
  75. Falkland Islands (the) [Malvinas] ×
  76. Faroe Islands (the) ◯
  77. Fiji ×
  78. Finland ◯
  79. France ◯
  80. French Guiana ◯
  81. French Polynesia ×
  82. French Southern Territories (the) ◯
  83. Gabon ◯
  84. Gambia (the) ◯
  85. Georgia ◯
  86. Germany ◯
  87. Ghana ◯
  88. Gibraltar ◯
  89. Greece ◯
  90. Greenland ◯
  91. Grenada ◯
  92. Guadeloupe ◯
  93. Guam ◯
  94. Guatemala ×
  95. Guernsey ◯
  96. Guinea ◯
  97. Guinea-Bissau ×
  98. Guyana ×
  99. Haiti ◯
  100. Heard Island and McDonald Islands ×
  101. Holy See (the) ◯
  102. Honduras ×
  103. Hong Kong ◯
  104. Hungary ◯
  105. Iceland ◯
  106. India ×
  107. Indonesia ◯
  108. Iran (Islamic Republic of) ◯
  109. Iraq ◯
  110. Ireland ◯
  111. Isle of Man ◯
  112. Israel ◯
  113. Italy ◯
  114. Jamaica ◯
  115. Japan ◯
  116. Jersey ◯
  117. Jordan ◯
  118. Kazakhstan ◯
  119. Kenya ◯
  120. Kiribati ◯
  121. Korea (the Democratic People’s Republic of) ×
  122. Korea (the Republic of) ◯
  123. Kuwait ◯
  124. Kyrgyzstan ◯
  125. Lao People’s Democratic Republic (the) ◯
  126. Latvia ◯
  127. Lebanon ◯
  128. Lesotho ×
  129. Liberia ◯
  130. Libya ×
  131. Liechtenstein ◯
  132. Lithuania ◯
  133. Luxembourg ◯
  134. Macao ◯
  135. Madagascar ◯
  136. Malawi ×
  137. Malaysia ◯
  138. Maldives ◯
  139. Mali ◯
  140. Malta ◯
  141. Marshall Islands (the) ◯
  142. Martinique ◯
  143. Mauritania ◯
  144. Mauritius ◯
  145. Mayotte ◯
  146. Mexico ◯
  147. Micronesia (Federated States of) ◯
  148. Moldova (the Republic of) ×
  149. Monaco ◯
  150. Mongolia ◯
  151. Montenegro ◯
  152. Montserrat ◯
  153. Morocco ◯
  154. Mozambique ◯
  155. Myanmar ◯
  156. Namibia ×
  157. Nauru ◯
  158. Nepal ◯
  159. Netherlands (Kingdom of the) ◯
  160. New Caledonia ◯
  161. New Zealand ◯
  162. Nicaragua ◯
  163. Niger (the) ◯
  164. Nigeria ◯
  165. Niue ◯
  166. Norfolk Island ◯
  167. North Macedonia ◯
  168. Northern Mariana Islands (the) ◯
  169. Norway ◯
  170. Oman ◯
  171. Pakistan ◯
  172. Palau ◯
  173. Palestine, State of ◯
  174. Panama ◯
  175. Papua New Guinea ×
  176. Paraguay ◯
  177. Peru ◯
  178. Philippines (the) ◯
  179. Pitcairn ◯
  180. Poland ◯
  181. Portugal ◯
  182. Puerto Rico ×
  183. Qatar ◯
  184. Réunion ◯
  185. Romania ◯
  186. Russian Federation (the) ×
  187. Rwanda ×
  188. Saint Barthélemy ×
  189. Saint Helena, Ascension and Tristan da Cunha ◯
  190. Saint Kitts and Nevis ◯
  191. Saint Lucia ◯
  192. Saint Martin (French part) ×
  193. Saint Pierre and Miquelon ×
  194. Saint Vincent and the Grenadines ◯
  195. Samoa ◯
  196. San Marino ◯
  197. Sao Tome and Principe ×
  198. Saudi Arabia ◯
  199. Senegal ◯
  200. Serbia ◯
  201. Seychelles ◯
  202. Sierra Leone ◯
  203. Singapore ◯
  204. Sint Maarten (Dutch part) ◯
  205. Slovakia ◯
  206. Slovenia ◯
  207. Solomon Islands ×
  208. Somalia ×
  209. South Africa ◯
  210. South Georgia and the South Sandwich Islands ×
  211. South Sudan ×
  212. Spain ◯
  213. Sri Lanka ◯
  214. Sudan (the) ×
  215. Suriname ◯
  216. Svalbard and Jan Mayen ×
  217. Sweden ◯
  218. Switzerland ◯
  219. Syrian Arab Republic (the) ×
  220. Taiwan ◯
  221. Tajikistan ◯
  222. Tanzania, the United Republic of ◯
  223. Thailand ◯
  224. Timor-Leste ×
  225. Togo ◯
  226. Tokelau ◯
  227. Tonga ◯
  228. Trinidad and Tobago ◯
  229. Tunisia ◯
  230. Türkiye ◯
  231. Turkmenistan ×
  232. Turks and Caicos Islands (the) ◯
  233. Tuvalu ×
  234. Uganda ◯
  235. Ukraine ◯
  236. United Arab Emirates (the) ◯
  237. United Kingdom of Great Britain and Northern Ireland (the) ◯
  238. United States Minor Outlying Islands (the) ×
  239. United States of America (the) ◯
  240. Uruguay ◯
  241. Uzbekistan ◯
  242. Vanuatu ◯
  243. Venezuela (Bolivarian Republic of) ×
  244. Viet Nam ◯
  245. Virgin Islands (British) ◯
  246. Virgin Islands (U.S.) ×
  247. Wallis and Futuna ◯
  248. Western Sahara* ×
  249. Yemen ×
  250. Zambia ×
  251. Zimbabwe ×
  1. - If you select a country or region that is not eligible for shipping, you will not be able to enroll in the ANNUAL/PREMIUM plan.
  2. - Please understand that even if your country/region is written as available for shipping, delivery may not be possible depending on where you live and the area to which your order will be delivered.
  1. If you did not receive your bonus, or if the bonus was incomplete/defective, please contact us from the "Click here for inquiries other than the above" link at the bottom of this page.
  2. - We will not accept any request for re-shipment or exchange of bonuses after the indicated date has passed.
  3. - An additional fee may be charged for re-sending bonuses. Payment for this fee will be made via PayPal.
  4. - If the item is defective or incomplete, we cannot exchange anything other than the bonus itself. External boxes, etc. will be not eligible for exchange since they are considered as packing materials.
  1. Please change your membership information.
  2. You can change your shipping address from the SETTINGS > Member Information screen in the app or from the Change Shipping Information button on the Website's Member/Payment Information page.
  1. - If you are on an ANNUAL/PREMIUM plan, you cannot change to a country/region that is not eligible for shipment. Please change your plan first if you wish to change your country/region that is not eligible for shipment.

Inquiries

  1. Through the inquiry form, you can contact us 24 hours a day.
  2. After filling in the form, press “Confirm” to launch an email app. Then send the inquiry you have written.
  1. Based on the order received, we provide responses on weekdays, but not on holidays or weekends. Please be aware that, for this reason, we may require some time before making a response.
  1. If your email inbox settings prevent spam mail, you might not be able to receive an email from Customer Support. Please set “@xgalx.com” as an authorized sender. Please note that this email address uses a different domain than other emails.
  1. Points to remember:
  2. - If you are a + ID holder, please log in before submitting a question. This will allow us to obtain account information and member information when you make an inquiry.
  3. - We cannot respond to questions concerning individual artists. Please keep this in mind.
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